Technical Support Specialist
Description
We’re looking for a motivated and customer-focused Technical Support Specialist to join our team. You’ll be the go-to person for resolving technical issues, deploying hardware, and ensuring our internal systems run smoothly. If you enjoy variety, responsibility, and being the friendly expert others can rely on - we’d love to hear from you! This is an entry-level position, suitable for someone with 1-2 years of experience or relevant experience from military service.
Responsibilities
- Act as the single point of contact and “technical advisor” for 1st and 2nd line support including troubleshooting software, hardware, printers, and deploying or replacing workstations
- Manage open support cases in our ticketing system while meeting SLA requirements, and provide clear technical documentation and user instructions
- Offer remote and phone support to other offices, ensuring alignment between technical teams across locations
- Maintain and troubleshoot server and network infrastructure including Active Directory, Exchange Server, SCCM, VMware, Zoom, JAMF, DNS/DHCP, and more
- Ensure network availability, support the technical server room, and maintain physical resources
- Manage security compliance for devices, including updates and troubleshooting for tools such as Symantec Antivirus, SafeEnd, and Cisco NAC
- Support and manage Android and iOS devices through MobileIron
- Assist with training and setup for meeting room equipment, manage Asset Management via Microsoft Dynamics NAV, and support IT needs for Sales and other departments
Requirements
- A hands-on, service-oriented professional with strong troubleshooting skills and a proactive mindset
- Excellent communicator who’s confident working across teams and locations, both in-person and remotely
- Someone with knowledge of IT infrastructure, endpoint management tools
Benefits
- Hybrid work model
- Free parking in the building + free electric car charging
- Broad collective health insurance (with options for family members and extensions)
- Birthday gift + day off during your birthday month
- Refer a friend - bonus or gift card
- HitechZone membership
- Gifts on holidays and life events
- Ten Bis