Salesforce and FSL Support Analyst
Description
Welcome to Aristocrat, where innovation meets world-class gaming experiences. As a Salesforce and FSL Support Analyst, you will play a crucial role in supporting our field service staff and the broader Service team. Your expertise will ensure that our systems run flawlessly, contributing directly to our mission of delivering unparalleled gaming experiences. At Aristocrat, we value creativity, collaboration, and a relentless pursuit of excellence, making this an exceptionally exciting opportunity for ambitious professionals ready to make an impact!
Responsibilities
- Deliver Salesforce Field Service assistance throughout Australia, New Zealand, and Asia, ensuring smooth operations.
- Offer technical gaming knowledge, and support to the Service Administration team.
- Detect, document, and explore opportunities and problems within Salesforce Field Service.
- Generate and provide Salesforce reports to various business areas.
- Maintain and deliver comprehensive Salesforce training to users, ensuring they use the platform effectively.
Requirements
- Proven Salesforce knowledge and experience, with a focus on Field Service.
- Sound knowledge and proficiency in Microsoft Office products.
- Familiarity with Electronic Gaming Machines is a plus.
- Outstanding problem-solving skills and the ability to identify and implement improvements.
- Strong communication abilities, capable of providing training and assistance to diverse teams.
- Ambitious, diligent, and capable of working both independently and collaboratively.
Benefits
- Robust benefits package
- Global career opportunities