VIP Customer Service Agent
Description
At Aristocrat, we take pride in crafting world-class entertainment experiences. As a VIP Customer Service Agent, your role will be essential in offering outstanding service to VIP clients. You will work with a driven team providing flawless support through phone, chat, and email channels. This position presents an outstanding chance to be part of a proven leader in the iGaming and iLottery industry. Your efforts will have a direct effect on client happiness and company success!
Responsibilities
- Offer focused assistance to VIP clients, handling account, product, and service questions.
- Troubleshoot complex technical issues related to computer, tablet, and cell phone applications.
- Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
- Share exclusive marketing deals and updates with VIP clients.
- Deliver feedback on service shortcomings and client input to improve service quality.
- Ensure confidentiality and security of VIP client information.
- Uphold and promote the things we value, staying updated on all protocols and developments.
- Meet and exceed set performance goals and targets.
- Maintain a positive and enjoyable work environment.
Requirements
- Excellent written and verbal communication skills.
- 2+ years of experience in inbound/support call centers, preferably in a VIP or Tier 2 support role.
- Minimum age of 21, High School diploma or GED, or equivalent experience required, some college preferred.
- Capability to maintain a hybrid work schedule with dependable internet and successfully complete an internet speed assessment.
- Capability to travel to the office for at least 50% of scheduled shifts.
- Must be camera-ready while working.
- Proficient in computers and Windows Office Programs.
- Experienced with troubleshooting advanced issues on computers, smartphones, and tablets.
- Strong interpersonal skills with a professional and courteous demeanor.
- Diligent with excellent grammatical and typing/data entry skills.
- Ability to work independently, applying good judgment and initiative.
- Thrives in a fast-paced, dynamic environment, maintaining high service standards.
- Highly organized with outstanding time-management skills.
- Previous technical support experience is highly desirable.
Benefits
- health, dental, and vision insurance
- paid time off
- a 401(k) plan with employer matching