IT Specialist
As an IT Support Specialist, you will provide expert tech support to our Directors and senior leaders, ensuring they stay connected and productive. You will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution. You will also proactively maintain, assess suitability and suggest improvements of all hardware and software. In this role, it is critical that you can identify and anticipate changes that may have a positive or negative impact on the technology used. You will offer alternative and future solutions to be considered and adopted within the Business. At times, you may also support the wider Business alongside 2nd and 3rd line support teams. We are looking for a highly motivated, self-starter who will operate with a sense of urgency, whilst demonstrating flexibility and openness to learning new and exciting technology skills. The role demands high levels of trust, confidence and professionalism at all times. An on-site presence and travelling to other locations will be required.
- Diagnosing and resolving hardware and software issues.
- Identifying and implementing technological advancements to drive operational efficiency and continuous improvement across IT systems.
- Managing workplace tech, including audio and visual setups.
- Configuring consumer technology and IOT devices.
- Providing on-call service when required.
- Escalating to 3rd line support while keeping ownership of the issue.
- Following and improving existing processes.
- Maintaining an accurate asset inventory.
- Experience supporting executive or VIP users (required).
- Expertise in Windows 10 and Microsoft Office 365 (required).
- Hands-on support for PC, Mac, iOS, and Android (required).
- Knowledge of anti-virus and security software (required).
- Experience with Teams, Zoom, and video conferencing (required).
- Ability to explain complex tech to non-technical users (required).
- Focus on detail and accuracy under pressure (required).
- Passion for continuous improvement and new tech (required).
bet365 is one of the world's leading online gambling companies, founded in 2000 by Denise Coates CBE. The company employs over 9,000 people and serves more than 100 million customers in 27 languages, with a market-leading position built on its In-Play betting product. It offers betting across 96 sports and hundreds of thousands of streaming events, handling millions of requests and bets at peak times. Headquartered in Stoke-on-Trent, England, bet365 is known for its software innovation and continues to develop its online betting and gaming platform.