Customer Due Diligence Analyst (Spanish Speaker)
Description
As a CDD Analyst, you will handle Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) matters on a daily basis, ensuring Kaizen’s onboarding, verification and ongoing monitoring controls are performed effectively and in line with internal standards and regulatory requirements.
Responsibilities
- Perform Customer Due Diligence (CDD) checks during onboarding and throughout the customer lifecycle, in line with risk-based requirements
- Review and validate customer identification and verification documentation, including source of funds / source of wealth information where applicable
- Manage affordability-triggered CDD reviews in coordination with the Responsible Gambling (RG) team when a customer reaches the defined affordability threshold
- Conduct Enhanced Due Diligence (EDD) reviews on high-risk customers, including PEPs and customers flagged through internal risk indicators
- Assess customer risk profiles and support the Customer Risk Rating process through accurate data capture and sound decision-making
- Perform ongoing monitoring reviews, periodic reviews, and event-driven reviews triggered by changes in customer behaviour or risk indicators
- Review and resolve alerts linked to CDD triggers (e.g., failed verification, mismatched identity data, high-risk attributes, suspicious document patterns)
- Support the screening process by investigating potential matches from PEPs, sanctions, and watchlist screening and escalating confirmed hits appropriately
- Gather and compile required information for internal escalation, MLRO review, and regulatory reporting where required
- Maintain accurate case notes, decision rationales, and evidence trails in relevant tools and systems to ensure audit readiness
- Ensure timely handling of customer verification and review queues, meeting internal SLA expectations and quality thresholds
- Identify process gaps, repeat issues, and operational inefficiencies and propose improvements to strengthen controls and reduce friction
- Assist the MLRO / CDD Team Lead with internal audits, external reviews, and regulatory information requests, as required
- Support training and knowledge-sharing initiatives across teams to drive consistency in CDD decision-making and documentation standards
Requirements
- 2–5 years of experience in a CDD, KYC, AML, or Compliance role
- Bachelor’s degree in Law, Finance, Risk, Compliance, or a related field (a relevant Master’s Degree is a plus)
- Strong knowledge of standard CDD/EDD requirements and risk-based customer onboarding practices
- Strong analytical and investigative skills with high attention to detail
- Ability to interpret customer documentation and identify inconsistencies, fraud indicators, and risk flags
- Excellent verbal and written communication skills
- Ability to manage workload effectively, prioritise tasks, and meet deadlines in a high-volume environment
- Fluency in English
- Proficiency in Spanish is considered a strong plus
Benefits
- A buddy will support you with your onboarding
- Competitive pay & bonus scheme
- Developmental 360° feedback framework
- Family Support
- Hybrid way of working
- Private health insurance for you & your family
- Unlimited access to Udemy & continuous training