Key Account Management Team Lead
Description
As a Key Account Management Team Leader, your primary responsibility is to oversee the day-to-day operations of the Key Account Management Team in Argentina and ensure the effectiveness of our KAM approach, considering local market insights and the team's focus on achieving departmental key objectives related to customer retention and loyalty. The Team Leader will be responsible for driving high performance within the team, as well as supporting their development and mentorship. The Team Leader will act as a "Player-Coach": this means leading and mentoring a team, but also personally manage group of high-value customers.
Responsibilities
- Manage the day-to-day operations of the Key Accounts Team, coordinating tasks and ensuring their timely and efficient execution
- Provide ongoing coaching and mentorship to your team members, fostering their professional growth and enabling them to consistently perform at their highest potential
- Deliver exceptional and proactive service, providing a top-tier gaming experience to our Key Accounts to enhance customer retention and satisfaction
- Directly manage a group of VIP accounts, providing a personal and high-quality service
- Ensure our VIP clients consistently receive an exceptional and personalized service experience, strengthening their loyalty and long-term engagement with our brand
- Ensure high performance in the Key Account (KA) segment within their respective markets and meet specific KPI targets for the region, including Active customers, Monthly Retention Rate, GGR and the Generosity levels
Requirements
- Bachelor's degree in Business, Marketing, or a related field
- Proven experience as a Team Leader in a similar role within the gambling, online gaming, or betting industry
- Experience managing VIP or high-net-worth customers in the gambling sector
- Familiarity with retention strategies, loyalty programs, and promotional campaigns
- Analytical mindset with the ability to interpret customer data and gaming trends
- Proficiency in CRM tools and account management softwares
- Strong problem-solving skills with a customer-centric approach
- Strong analytical skills and proficiency in advanced spreadsheets/Excel
- Native Spanish Speaker and excellent command of English
Benefits
- Competitive pay & bonus scheme
- Developmental 360° feedback framework
- Family Support
- Hybrid way of working
- Monthly meal allowance
- Multi-sport card
- Private health insurance for you & your family
- Unlimited access to Udemy & continuous training