Account Manager Copy
FeedConstruct is on a search for Account Manager. FeedConstruct is an award-winning global sports data and technology company delivering advanced solutions to the iGaming and Sports industries. The company bridges the gap between sports rights holders and a worldwide network of iGaming companies, unlocking new commercial opportunities for both industries and delivering a seamless, high-quality engagement experience for players worldwide.
- Build and maintain strong, long-lasting partner relationships
- Be a connecting point between partners and internal teams
- Work with partners on optimizing return on investment across products
- Collect, verify, and rank partners' non-technical and technical requirements for new product features and functions
- Understand the objectives and the logic of each request, report the case to the appropriate internal team
- Handle additional tasks delegated from the upper management
- Do daily/weekly analytics of the partners' business state based on the platform reports, identify areas of improvement, and offer solutions
- Fluently master all the Feedconstruct’s tools and product features to be able to train the partner and give clear, accurate, and detailed information on each of them
- Present new product upgrades, and functionalities and make sure the partner understands them
- Manage in an efficient and timely manner all operational issues that impact the smooth delivery of the product/service to the partner
- Generate new ideas for the development of the platform and products
- Periodically get acknowledged with the industry news, research the competitor
- Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code
- Bachelor's degree in Communication, Literature, Business Administration, or any related field
- At least 2 years of experience working in sales, customer support, or client relationship management role
- Excellent knowledge of the English, Chinese and Armenian languages
- Knowledge of any other foreign language will be considered as an advantage
- Proven record of accomplishment in managing and growing client accounts
- Excellent verbal and written communication skills
- Ability to proactively resolve client challenges and ensure high satisfaction levels
- Basic knowledge of CRM tools, Google Workspace (Google Docs, Sheets, etc.), and MS Office is mandatory
- Good problem-solving skills
- Good organizational and time management skills
- Data-driven and customer service-oriented person
- Strong interpersonal and communication skills
- Strong attention to detail and ability to spot inconsistencies or defects
- Team player with a collaborative mindset
- High level of integrity and professionalism
Founded by the Badalyan brothers in 2010 SoftConstruct is an innovative technology developer for a number of IT spheres. The company managed to originate such market-leading labels as BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken, FastShift and more. Being independent trademarks, all the brands make up a large SoftConstruct family. Aimed to attain the technological race, SoftConstruct’s group of experts initiated new approaches towards working with consumers by offering specifically designed industry-related products and solutions. At this point, SoftConstruct has over 5,000 employees, 10+ trademarks and a number of branch offices operating worldwide. Habitually, making shattering advancements to our products and solutions, we are on the right path to deliver more elevation to us and our clients.