Account Manager
Are you GAME to JOIN US and be our new Account Manager? Softconstruct is on a search for a new player to join our team.
- Act as the main point of contact for assigned iGaming partners, building strong, trusting relationships
- Engage with partners via calls and meetings to understand their needs, resolve issues, and ensure satisfaction
- Inform partners about new products, services, and tools; present demos to facilitate understanding and adoption
- Ensure all relevant partner contact information is updated and shared with internal teams (e.g., B2B, Sales)
- Take full ownership of the process for activating, integrating, and enhancing existing tools, services, and products
- Coordinate closely with product and project management teams to ensure smooth rollout of features
- Submit and track addendum creation requests related to partner agreements or product use
- Manage changes and updates on partner websites, including content accuracy and presentation
- Oversee the content review process and ensure alignment with company standards and local regulations
- Review and approve new websites submitted by the Project Management department before launch
- Monitor key operational metrics for each partner, including limits, turnover, and profit performance
- Track and analyze partner site data to proactively identify opportunities or issues
- Ensure partners have all the necessary access and credentials for smooth operations
- Liaise with Sales and Finance teams regarding partner invoices, payment follow-ups, and deductions
- Assist in resolving financial-related queries or issues
- Follow up on invoicing cycles, payments, and bonus processing (especially for White Label partners).
- Collaborate with the Compliance team to ensure partner sites meet regulatory and internal compliance requirements
- Process site closures and terminations in accordance with policy
- Maintain confidentiality regarding partner data, internal sheets, and salary-related information
- Join regular cross-departmental meetings to resolve partner queries and deliver solutions
- Fulfill internal documentation requirements accurately and within deadlines
- Support management with urgent requests, including occasional off-hours responsibilities
- Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code
- Bachelor’s degree in Business Administration, Marketing, IT, or a related field
- At least 1 year of experience in account management and customer support roles in the IT industry
- Knowledge of the Turkish, English, and Armenian languages is required, and knowledge of any other language is an advantage
- Knowledge of the iGaming and gambling industry is an advantage
- Understanding of account management practices and client relationship development
- Proficient in CRM systems, project management tools, and Microsoft Office tools
- Strong understanding of online gaming platforms and client lifecycle
- Ability to analyze data and prepare performance reports
- Excellent communication and interpersonal skills
- Strong negotiation and problem-solving abilities
- Detail-oriented, confident, and organized
- Ability to work independently and as part of a team
- Open to travel internationally if needed
Founded by the Badalyan brothers in 2010 SoftConstruct is an innovative technology developer for a number of IT spheres. The company managed to originate such market-leading labels as BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken, FastShift and more. Being independent trademarks, all the brands make up a large SoftConstruct family. Aimed to attain the technological race, SoftConstruct’s group of experts initiated new approaches towards working with consumers by offering specifically designed industry-related products and solutions. At this point, SoftConstruct has over 5,000 employees, 10+ trademarks and a number of branch offices operating worldwide. Habitually, making shattering advancements to our products and solutions, we are on the right path to deliver more elevation to us and our clients.