Customer Support Agent
VBET Romania is a key growth engine within the international VBET Group, a fast-scaling leader in gaming and sports betting technology. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment. We have highly ambitious plans and we are looking for a Customer Support Agent to assist our customers by addressing any inquiries, concerns, or issues with a focus on Romanian speaking Customers. The successful candidate will be working within a fast paced, exciting, and highly productive environment. This is a demanding, responsible, varied, exciting and challenging role where a passion for customers, sport and betting is essential. In order to satisfy customers and offer them a great user experience, we’re looking for individuals with commercial awareness and strong communicational skills.
- Deliver customer service through online and phone support
- Provide solutions to customers with the help of supervisors from different department
- Provide detailed information about websites, procedures, payments and request
- Inform customers about deals and promotions
- Previous experience is NOT required. We welcome highly motivated individuals who are ready to learn and commit to excellence
- Proficient user of Romanian Language both spoken and write
- Enjoy finding solutions to a variety of problems and supporting customers in a friendly and productive manner
- Curiosity and interest in digital products and application
- Strong communication and organizational skill
- High level of flexibility and adaptability to maneuver in a very dynamic environment
- Proficiency in English is considered as a plus
- Guaranteed training and comprehensive onboarding
- Employee health insurance
- Meal tickets
- Extra paid days-off
- Up-skilling and re-skilling trainings
- Social events, corporate parties
Founded by the Badalyan brothers in 2010 SoftConstruct is an innovative technology developer for a number of IT spheres. The company managed to originate such market-leading labels as BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken, FastShift and more. Being independent trademarks, all the brands make up a large SoftConstruct family. Aimed to attain the technological race, SoftConstruct’s group of experts initiated new approaches towards working with consumers by offering specifically designed industry-related products and solutions. At this point, SoftConstruct has over 5,000 employees, 10+ trademarks and a number of branch offices operating worldwide. Habitually, making shattering advancements to our products and solutions, we are on the right path to deliver more elevation to us and our clients.