Customer Support Agent (Turkish)/VBET - Mixed Shifts
VBET is an award-winning sports betting and gaming operator with 23 years of experience in the industry powered in-house by Betconstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment. We have highly ambitious plans and we are looking for a Customer Support Specialist to assist our customers by addressing any inquiries, concerns, or issues with a focus on Turkish speaking Customers. Please note that this job requires working in rotating shifts: morning, evening, and night ( 10:00 - 18:00, 18:00 - 02:00, and 02:00 - 10:00 ). The successful candidate will be working within a fast paced, exciting and highly productive environment. This is a demanding, responsible, varied, exciting and challenging role where a passion for customers, sport and betting is essential. In order to satisfy customers and offer them a great user experience, we’re looking for individuals with commercial awareness and strong communicational skills.
- Deliver customer service through online and phone support
- Follow up with customers to ensure their technical issues are resolved
- Provide solutions to customers with the help of supervisors from different departments
- Provide detailed information about websites, procedures, payments and requests
- Inform customers about deals and promotions.
- Very good and precise written expression in Turkish and Armenian, other languages are a big plus
- Enjoy finding solutions to a variety of problems and supporting customers in a friendly and productive manner
- Curiosity and interest in digital products and applications
- Strong communication and organizational skills
- High level of flexibility and adaptability to maneuver in a very dynamic environment.
- Competitive experience-based salary
- Performance bonus
- Coverage for the employee health insurance
- Upskilling and reskilling trainings
- Social events, corporate parties
Founded by the Badalyan brothers in 2010 SoftConstruct is an innovative technology developer for a number of IT spheres. The company managed to originate such market-leading labels as BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken, FastShift and more. Being independent trademarks, all the brands make up a large SoftConstruct family. Aimed to attain the technological race, SoftConstruct’s group of experts initiated new approaches towards working with consumers by offering specifically designed industry-related products and solutions. At this point, SoftConstruct has over 5,000 employees, 10+ trademarks and a number of branch offices operating worldwide. Habitually, making shattering advancements to our products and solutions, we are on the right path to deliver more elevation to us and our clients.