Customer Support Agent - VBET
Are you GAME to JOIN US and be our new Customer Support Specialist in the Romanian language? SoftConstruct is on a search for a new player to join our team. This is a full-time position with a mixed shift working schedule. Working hours : 3 shifts (mandatory) 1. 10:00 - 18:00 2. 18:00 - 02:00 3. 02:00 - 10:00
- Deliver customer service through online and phone support
- Provide solutions to customers with the help of supervisors from different departments
- Provide detailed information about websites, procedures, payments, and requests
- Translate database information about registered bets
- Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code
- Bachelor’s or Master’s degree in Linguistics, or related field
- At least a year of experience in customer support
- Excellent knowledge of the Romanian and English languages
- Excellent listening and communication skills
- Customer service skills
- Ability to work under strict deadlines and pressure
- Ability to work as part of a team
- Ability to be patient and understanding
- Experience in the field is a plus
- Familiarity with Jira or similar project management software
- Experience in using CRM systems and Live Chat platforms is a plus
- Problem-Solving and Critical Thinking
- Time Management and Prioritization
Founded by the Badalyan brothers in 2010 SoftConstruct is an innovative technology developer for a number of IT spheres. The company managed to originate such market-leading labels as BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken, FastShift and more. Being independent trademarks, all the brands make up a large SoftConstruct family. Aimed to attain the technological race, SoftConstruct’s group of experts initiated new approaches towards working with consumers by offering specifically designed industry-related products and solutions. At this point, SoftConstruct has over 5,000 employees, 10+ trademarks and a number of branch offices operating worldwide. Habitually, making shattering advancements to our products and solutions, we are on the right path to deliver more elevation to us and our clients.