Debt Collection Manager
Are you GAME to JOIN US and be our new Debt Collection Manager? SoftConstruct is on a search for a new player to join our team.
- Develop and execute comprehensive collection strategies for B2B debt, specifically focusing on partners, affiliates, and international accounts.
- Optimize the recovery lifecycle to minimize loss and maximize liquidity within the iGaming ecosystem.
- Act as the primary point of contact for external collection agencies and third-party collectors in overseas jurisdictions.
- Negotiate contracts, set performance benchmarks (liquidation rates), and conduct regular audits to ensure international partners meet company standards.
- Lead the preparation of comprehensive document packages (including contracts, communication logs, and financial statements) to support legal actions and litigation.
- Work closely with the internal Legal team and external counsel to initiate litigation for high-value asset recovery across different jurisdictions.
- Bridge the gap between financial tracking and legal enforcement to ensure all necessary evidence is admissible and organized.
- Lead and scale an internal team of collection specialists.
- Provide specialized training on negotiation tactics, cross-border debt recovery, and the specific nuances of iGaming payment cycles.
- Ensure all collection activities strictly comply with international gambling licenses (e.g., MGA, UKGC) and data protection laws (GDPR).
- Maintain ethical collection standards while navigating the regulatory requirements of various overseas markets.
- Analyze aging reports and Days Sales Outstanding (DSO) to monitor portfolio health.
- Implement automated dunning systems and predictive modeling to identify high-risk accounts before they default.
- Provide the CFO and Executive Board with weekly and monthly visibility into recovery rates, agency performance, and projected cash flow impacts.
- At least 7 years in Debt Collection or Credit Management, with at least 3 years in a senior leadership role.
- Proven experience in iGaming, Fintech, or SaaS is an advantage.
- Experience managing debt recovery across multiple jurisdictions and currencies.
- Degree in Finance, Law, or Business Administration, Information Technology, Operations Management, or related field.
- Strong network of international Debt Collection Agencies.
- Strong leadership and people management skills.
- Excellent organizational and problem-solving abilities.
- High attention to detail and accountability.
- Strong cross-department communication and coordination skills.
- Ability to work in fast-paced and dynamic environments.
Founded by the Badalyan brothers in 2010 SoftConstruct is an innovative technology developer for a number of IT spheres. The company managed to originate such market-leading labels as BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken, FastShift and more. Being independent trademarks, all the brands make up a large SoftConstruct family. Aimed to attain the technological race, SoftConstruct’s group of experts initiated new approaches towards working with consumers by offering specifically designed industry-related products and solutions. At this point, SoftConstruct has over 5,000 employees, 10+ trademarks and a number of branch offices operating worldwide. Habitually, making shattering advancements to our products and solutions, we are on the right path to deliver more elevation to us and our clients.