Junior CRM Incident Specialist / VBET
VBET is an award-winning sports betting and gaming operator with 23 years of experience in the industry powered in-house by Bet Construct. We hold over 10 licenses and operate in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment.
- Analyze customer data per client to identify key metrics
- Respond to customer bonus requests
- Respond to problematic user cases
- Collaborate with regional, risk management and customer support teams to align CRM strategies with business objectives
- Ensure that all customer journeys are executed properly
- Be informed about running promotions and offers in all regions
- Bachelor's degree or equivalent experience in marketing/economics or related field is desired
- Proficiency in Armenian and good knowledge of English are mandatory. Knowledge of other languages is an advantage
- Working proficiency with Microsoft Excel and G Suite
- Strong communication and analytical skills
- Strong arithmetic skills will be considered as an advantage
- Excellent time management skills, with the ability to set clear priorities and meet deadlines
- Willingness to learn and continuously develop new knowledge
- High attention to detail and accuracy, ensuring quality results in all tasks
- Ability to work in a fast-paced environment
- Adaptability and the ability to foster a positive, collaborative team environment
- Openness to feedback from senior colleagues, with a focus on professional growth within the organization
- Competitive experience-based salary
- Coverage for the employee and family health insurance
- Upskilling and reskilling trainings
- Social events, corporate parties
- 4 day offs in a year
- Transportation
Founded by the Badalyan brothers in 2010 SoftConstruct is an innovative technology developer for a number of IT spheres. The company managed to originate such market-leading labels as BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken, FastShift and more. Being independent trademarks, all the brands make up a large SoftConstruct family. Aimed to attain the technological race, SoftConstruct’s group of experts initiated new approaches towards working with consumers by offering specifically designed industry-related products and solutions. At this point, SoftConstruct has over 5,000 employees, 10+ trademarks and a number of branch offices operating worldwide. Habitually, making shattering advancements to our products and solutions, we are on the right path to deliver more elevation to us and our clients.