Incident Engineer
The LiveOps (NOC) Team at Betsson Group is responsible for keeping brands live and running by delivering the best service and supporting the Group and its customers. The Incident Engineer will act as the first point of contact for all production incidents and manage incident management to ensure maximum service availability and performance. This role involves monitoring systems and coordinating the handling and resolution of events or incidents within the infrastructure and with providers. The Incidents Team plays a vital role in minimising incidents across the Group's many brands. This role offers exposure to different tech stacks and guidance from experienced leaders, serving as a stepping stone into development, infrastructure engineering, or DevOps teams within the organisation.
- Detection, correlation and analysis of events in the technical environment.
- Executing mitigation steps when possible.
- Managing Betsson Group’s ticket system for incidents, events and maintenance.
- Dispatch and escalate tickets to the correct support group.
- Maintaining frequent notification and ticket updates across multiple channels in English (both written and verbal).
- Direct contact with our 3rd party providers.
- Being the single point of contact for all communication in relation to production issues.
- Attention to detail with good analytical thinking (required).
- Well rounded general IT knowledge in Windows/Linux/SQL/Cloud computing and Virtual environments (required).
- Ability to work well under pressure (required).
- You will be working on 24/7 shift basis with opportunity for remote working on limited basis (required).
- Exposure and opportunity to explore different tech stacks.
- Guidance, support, and continuous training from leaders.
- Opportunity for remote working on limited basis.
From a single slot machine in 1963 to a Nasdaq Stockholm-listed organisation with licences across multiple jurisdictions, Betsson has evolved into a diversified, multinational business. Today we employ around 3,000 people representing more than 75 nationalities across +20 locations. Betsson AB is headquartered in Stockholm, while our operational headquarters in Ta’ Xbiex, Malta, drive the day-to-day business under what we refer to as Betsson Group. Our vision is to deliver the best customer experience in the industry. Through a portfolio of leading brands such as Betsson, Betsafe and NordicBet, we offer casino, sportsbook and other gaming products in regulated markets across Europe, South America, North America and Central Asia. Our proprietary technology underpins a scalable model that serves both B2C customers and B2B partners. Sustainability is embedded in our strategy. Responsible growth, customer protection and a commitment to our people and the communities we operate in remain central to how we create long-term value.