Intern - Service Desk
You are expected to assist the Service Desk Manager with tasks and projects and may be required to take full ownership of such delegated responsibilities under supervision. You are expected to address each customer individually and deliver the service on the right technical level and according to business requirements.
- Assisting with troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems amongst others.
- Assisting with making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests.
- Assisting with Routing those Incidents and Service Requests that require reassignment to other Service Teams (including third-party suppliers).
- Assisting with tracking Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible.
- Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by the Service Desk in an effective manner while maintaining the efficiency of the unit.
- Handling of all customer related activities initiated in and from Service Management.
- Working according to defined processes in Service Management.
- Taking part in the continued development of the team and the infrastructure.
- Liaising with the various departments in Betsson Group.
- Expected to work on shifts as per business requirements.
- Do you currently have the legal right to work in the European Union? (required)
- Would you need to relocate in order to perform this role? (required)
- 10 days per year of remote work from any EU location.
From a single slot machine in 1963 to a Nasdaq Stockholm-listed organisation with licences across multiple jurisdictions, Betsson has evolved into a diversified, multinational business. Today we employ around 3,000 people representing more than 75 nationalities across +20 locations. Betsson AB is headquartered in Stockholm, while our operational headquarters in Ta’ Xbiex, Malta, drive the day-to-day business under what we refer to as Betsson Group. Our vision is to deliver the best customer experience in the industry. Through a portfolio of leading brands such as Betsson, Betsafe and NordicBet, we offer casino, sportsbook and other gaming products in regulated markets across Europe, South America, North America and Central Asia. Our proprietary technology underpins a scalable model that serves both B2C customers and B2B partners. Sustainability is embedded in our strategy. Responsible growth, customer protection and a commitment to our people and the communities we operate in remain central to how we create long-term value.