Banking Operations Analyst
Description
As our Banking Operations Analyst, you’ll play a key part in delivering a high‑performing, customer‑centric banking operations function, getting hands‑on with identifying, communicating, and resolving missing or erroneous deposit transactions; resolving customer deposit complaints timeously; and monitoring processing across multiple regions to take corrective action when needed. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.
Responsibilities
- Source, validate, and capture deposit data and manual credits accurately and within SLA.
- Identify and escalate statement or data issues to internal and external teams for quick resolution.
- Monitor transactional processing and intervene where interruptions occur.
- Troubleshoot with internal Dev teams and 3rd‑party processors, proposing researched solutions to prevent recurrence.
- Resolve escalations and queries within SLA in partnership with Finance, Call Centres, and other teams.
- Analyse and communicate shift handovers, volume drivers, and incidents to support consistent customer experience.
- Review and update SOPs, training materials, and product documentation.
- Identify process risks and efficiency improvement opportunities, recommending enhancements or automation.
- Monitor Monies In reports to detect spikes or anomalies and alert relevant teams.
- Support testing and onboarding of new processors, while tracking market competitors and upcoming events that impact volumes.
Requirements
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
- A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
- Strong organisational skills and the ability to manage multiple projects without dropping the ball
- Exceptional attention to detail and a commitment to high‑quality work
- Adaptability – you stay sharp, productive and positive in fast‑moving environments
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Completed BCom degree, either completed or currently in progress, is preferred.
- Proficient to advanced Excel skills, including data manipulation, complex analysis, and accurate reporting.
- Strong functional understanding of end‑to‑end transactional processing across Mobile Money, card payments, e‑cash/e‑wallet platforms, internet banking, and voucher‑based transactions.
- Solid technical capability in working with diverse data sources, including the ability to analyse data sets and produce clear, insightful reports.
- Proven ability to identify trends and patterns within transactional processing through detailed analytical assessment.
Benefits
- Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
- Your progress matters . Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
- Support that has your back . Our Employee Assistance Programme offers resources for you and your family.
