Banking Payments Administrator
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. You’ll take ownership of work that gives us our competitive edge, including sourcing and managing statement data accurately, resolving queries and escalations, and capturing and processing manual credits. You will also communicate with internal teams and external service providers to resolve issues efficiently, identify data or statement discrepancies, and escalate them appropriately. Maintaining awareness of sporting events that may drive transaction volume spikes, monitoring and responding to processor queries, and ensuring VIP queries are prioritised and handled efficiently are also key aspects of this role. You will support end-to-end operational processes across banking functions and identify opportunities to improve processes through automation or efficiency enhancements. Continuous learning and performance improvement through self-development are encouraged, as is supporting the resolution of operational and product-related issues.
- Source and manage statement data accurately in line with operational requirements
- Resolve queries and escalations within defined service level agreements (SLAs)
- Capture and process manual credits accurately and within expected timeframes
- Communicate with internal teams and external service providers to resolve issues efficiently
- Identify data or statement discrepancies and escalate appropriately for resolution
- Maintain awareness of sporting events that may drive transaction volume spikes
- Monitor and respond to processor queries in a timely manner
- Ensure VIP queries are prioritised and handled efficiently
- Support end-to-end operational processes across banking functions
- Identify opportunities to improve processes through automation or efficiency enhancements
- Continuously build knowledge and improve performance through self-development
- Support the resolution of operational and product-related issues
- Basic understanding of Excel and strong computer literacy
- Strong attention to detail and accuracy in data handling
- Good time management and ability to meet deadlines
- Ability to work effectively under pressure in a fast-paced environment
- Strong sense of accountability and ownership
- Ability to work both independently and as part of a team
- Strong communication skills (written and verbal)
- Adaptability and willingness to learn and grow
- Relevant tertiary qualification (BCom or similar) or working towards one
- Experience in banking operations, payments, or financial processing (desirable)
- Exposure to betting, gaming, or digital commerce environments (desirable)
- Awareness of betting markets or customer behaviour (desirable)
- Understanding of regulatory and compliance environments (desirable)
- Exposure to financial product development or implementation (desirable)
