Country Manager - Ghana
Description
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. This position requires trust and honesty as it has access to customers' financial details, therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow!
Responsibilities
- Lead the development and execution of the operational strategy in line with company objectives and local market opportunities.
- Act as the primary point of contact for all in-country operations, ensuring strong alignment with regional and global teams.
- Analyze market trends, competitor activities, and regulatory developments to identify opportunities and risks.
- Develop annual business plans, budgets, and forecasts for the country.
- Oversee day-to-day operations across retail (shops), online, and mobile platforms where applicable.
- Ensure operational efficiency across customer support, payments, risk, and trading functions.
- Implement KPIs and performance monitoring to ensure operational excellence.
- Drive process optimization, automation, and cost-effectiveness across all business areas.
- Ensure compliance with all local gaming/sports betting laws and licensing requirements.
- Liaise with regulators, legal advisors, and auditors on all compliance matters.
- Implement responsible gambling policies and ensure adherence across all channels.
- Drive customer acquisition, retention, and engagement strategies tailored to the local market.
- Collaborate with marketing, product, and trading teams to ensure competitive offerings.
- Ensure a world-class customer experience by overseeing service standards, complaints management, and quality assurance.
- Monitor pricing, odds competitiveness, and market liquidity in line with customer demand.
- Recruit, develop, and manage high-performing local teams across operations, retail, and support functions.
- Provide leadership, mentoring, and professional development opportunities.
- Manage relationships with external stakeholders including partners, vendors, payment providers, and affiliates.
- Foster a culture of integrity, accountability, and operational excellence
Requirements
- Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. (required)
- Shortlisted candidates may need to complete an assessment. (required)
- This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. (required)
- The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. (required)
- By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. (required)
