Country Manager

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. In conjunction with key business stakeholders, the Country Manager formulates effective strategies to meet and exceed the company objectives and targets on a global level. They are responsible for championing their local market. The Country Manager needs to have a solid understanding of the in-country regulations, data protection legislation, compliance monitoring and systems and controls. This role is responsible for the adherence to all areas of legislative compliance. They need to ensure that stakeholders from all areas of the business are aware and compliant with the in-country regulations and the nuances thereof. The Country Manager needs to maintain a solid knowledge of the country market ensuring that the brand is perceived and received well at local level. They need to have an understanding of what the market wants from an ecommerce perspective so that the internal and external marketing, and promotions, are managed effectively. This role needs to maintain detailed knowledge of the entire products offering and be an expert in all products at a strategic level. The Country Manager also assists with business wide updates for the country market. This role ensures that the website is appealing on a local level due to promotions designed with the in-house loyalty team. The Country Manager empowers the team with ownership of their respective areas of responsibility, while ensuring the department works cohesively. They provide feedback in order to optimise the performance of managers, team leaders and team members within their allocated portfolios. From a customer services perspective, The Country Manager ensures that the whole player journey and engagement is tracked and monitored, with the focus being on the retention of customers. The daily monitoring of trends and changes with player journeys is measured. All new changes and their outcomes are also measured. This role is responsible for ensuring that statistics and trends are monitored and measured at all levels. The Country Manager ensures that continuous testing of the website is carried out, maintained and monitored. This role is responsible for the general updating and management of the country websites and ensuring that the proofing of the website content is managed effectively. They research and implement best practice strategies and processes for new and innovative technologies/guidelines/processes that can be utilized across the organization in an efficient manner. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow!

• Formulate effective strategies to meet and exceed company objectives and targets on a global level.
• Champion the local market.
• Ensure adherence to all areas of legislative compliance, including in-country regulations and data protection legislation.
• Ensure stakeholders are aware and compliant with in-country regulations.
• Maintain a solid knowledge of the country market and ensure the brand is perceived well locally.
• Understand market needs from an e-commerce perspective to manage marketing and promotions effectively.
• Maintain detailed knowledge of the entire product offering and be an expert at a strategic level.
• Assist with business-wide updates for the country market.
• Ensure the website is appealing on a local level through promotions.
• Empower the team with ownership and ensure the department works cohesively.
• Provide feedback to optimise the performance of managers, team leaders, and team members.
• Ensure the whole player journey and engagement is tracked and monitored, focusing on customer retention.
• Monitor daily trends and changes in player journeys, and measure outcomes of new changes.
• Ensure statistics and trends are monitored and measured at all levels.
• Ensure continuous testing, maintenance, and monitoring of the website.
• Manage the general updating and management of country websites.
• Ensure the proofing of website content is managed effectively.
• Research and implement best practice strategies and processes for new and innovative technologies/guidelines/processes.

• A solid understanding of in-country regulations, data protection legislation, compliance monitoring and systems and controls (required).
• Ability to ensure adherence to all areas of legislative compliance (required).
• Ability to ensure stakeholders are aware and compliant with in-country regulations (required).
• Maintain a solid knowledge of the country market (required).
• Understanding of what the market wants from an e-commerce perspective (required).
• Ability to manage internal and external marketing, and promotions effectively (required).
• Detailed knowledge of the entire product offering and expertise in all products at a strategic level (required).
• Ability to assist with business wide updates for the country market (required).
• Ability to ensure the website is appealing on a local level due to promotions (required).
• Ability to empower the team with ownership of their respective areas of responsibility (required).
• Ability to ensure the department works cohesively (required).
• Ability to provide feedback to optimise the performance of managers, team leaders and team members (required).
• Ability to ensure the whole player journey and engagement is tracked and monitored, with the focus being on the retention of customers (required).
• Ability to monitor daily trends and changes with player journeys (required).
• Ability to measure all new changes and their outcomes (required).
• Ability to ensure that statistics and trends are monitored and measured at all levels (required).
• Ability to ensure that continuous testing of the website is carried out, maintained and monitored (required).
• Ability to manage the general updating and management of the country websites (required).
• Ability to ensure that the proofing of the website content is managed effectively (required).
• Ability to research and implement best practice strategies and processes for new and innovative technologies/guidelines/processes (required).
• Trust and honesty due to access to customers financial details (required).
• Willingness to undergo a credit and criminal record check (required).
• Willingness to undergo a qualification verification check (required).