Relationship Manager - ROA

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. You’ll take ownership of work that gives us our competitive edge.

• Review commercial performance of payment partners, including revenue, cost‑to‑serve, margins, and unit economics.
• Develop commercial models and business cases for new channels, pricing structures, and partnerships.
• Analyse transaction data to identify trends, inefficiencies, and optimisation opportunities.
• Assess the commercial impact of SLAs, fees, and contract terms.
• Track and report key commercial KPIs such as profitability, cost per transaction, and revenue uplift.
• Support Procurement, Finance, and Legal in negotiations, renewals, and pricing discussions.
• Identify and build new banking, fintech, and payment partnerships across ROA.
• Drive market expansion by sourcing reliable, compliant payment solutions.
• Execute strategies aligned to regional growth objectives.
• Source, negotiate, and manage relationships with banks, PSPs, mobile money providers, and fintech’s.
• Lead onboarding and commercial discussions for new providers.
• Stay up to date on payment trends, regulations, and fintech developments across Africa.
• Manage key partner relationships and collaborate with in‑country teams.
• Act as primary commercial point of contact.
• Conduct performance reviews and identify optimisation opportunities.
• Monitor competitor activity, market shifts, and regulatory changes.
• Provide insights and recommendations to senior stakeholders.
• Produce regular performance, opportunity, and risk reports.
• Travel across African markets to meet partners, support negotiations, and drive launches.

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas.
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals.
• Strong organisational skills and the ability to manage multiple projects without dropping the ball.
• Exceptional attention to detail and a commitment to high‑quality work.
• Adaptability – you stay sharp, productive and positive in fast‑moving environments.
• Proven stakeholder management/relationship management experience within Financial Services, Banking, Payments, or Fintech.
• Strong understanding of African payment ecosystems, including PSPs, mobile money, and alternative payment methods.
• Experience sourcing and managing payment providers across multiple African countries.
• Demonstrated ability to negotiate commercial agreements and manage key partnerships.
• Strong stakeholder management and communication skills.
• Willingness and ability to travel across Africa regularly.