Responsible Gambling Specialist

As a Responsible Gambling Specialist, the role will be focused on protecting customers to ensure they are gambling responsibly. The Responsible Gambling Specialist will safeguard clients’ personal information and ensure the protection of the business against acts of fraud. This will help us stay ahead of the game.

• Provide compliance guidance from a Responsible Gambling process
• Provide direction and assistance to the areas allocated to them
• Process all compliance-related inbound emails from customers and then take the relevant action
• Review self-exclusion removal requests and then escalate to the relevant department
• Responsible for conducting CIP account reviews to determine whether a CIP intervention is required
• Assess and decide, based on a thorough review, which level of intervention is appropriate
• Be accountable for performing appropriate actions on accounts in accordance with Responsible Gambling guidelines.
• Be accountable for reviewing all compliance tasks conducted by the Contact Centre
• Assess whether the correct actions were taken
• Inform respective manager of any higher-level interventions via email.
• Inform Key Account Managers of interventions taken on hosted accounts
• Conduct follow up calls to customers who come in via the CSC mentioning suicide or self-harm

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 17 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
• This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted.
• The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done.