Helpdesk Specialist
We are looking for an attentive and communicative Helpdesk Specialist (L1) to join our team. If you have basic IT knowledge and are eager to grow in the field of technical support, we want to hear from you! Helpdesk Specialist L1 is responsible for support of the internal IT infrastructure, including telephony, networks and domain services.
- Support users in resolving common technical L1 issues with operating systems (Windows/macOS/Linux Desktop), access permissions, printers, networks, etc.
- Handle support requests via Jira and Slack.
- Set up, track, inventory, and distribute hardware (laptops, peripherals).
- Analyze and resolve incidents.
- Maintain the video surveillance system (cameras, archiving, access management).
- Administer user accounts (Google Workspace, Slack, VPN, Amazon, Cloudflare).
- Work with FreePBX (Asterisk): configure, monitor, and support telephony.
- Monitor and configure email infrastructure: DNS, MX, SPF, DKIM, DMARC.
- Manage Mikrotik devices (routing, VLAN, VPN, Wi-Fi access points).
- Perform data backups and work with LDAP / Simple AD.
- Maintain technical documentation.
- At least 1-2 year of experience in a similar role.
- Strong technical knowledge of Windows 10/11 and macOS; basic knowledge of Linux Desktop (terminal, software installation, file operations).
- Knowledge of Google Workspace, Slack, and Jira.
- Strong understanding of how PCs, networks, and email clients work.
- Strong understanding of DNS, MX, SPF, DKIM, and DMARC principles.
- Hands-on experience with FreePBX / Asterisk.
- Experience in working with Mikrotik: routing, VLAN, Wi-Fi, and VPN configuration.
- Knowledge of basic network protocols: DHCP, DNS, NAT, ICMP, TCP/IP.
- Ability to diagnose and troubleshoot network issues (ping, tracert, ipconfig, etc.).
- Basic understanding of video surveillance systems.
- Experience with data backups and working with LDAP / Simple AD.
- Fluent Ukrainian; basic English (reading instructions, written communication).
- Nice to have: Experience in user support.
- Nice to have: Experience working with Cloudflare.
- Nice to have: Experience working with internal knowledge bases (e.g., Confluence).
- Nice to have: Scripting/automation skills (bash, PowerShell, Google Apps Script).
- 28 business days of paid off.
- Flexible hours and the possibility to work remotely.
- Medical insurance and mental health care.
- Compensation for courses, trainings.
- English classes and speaking clubs.
- Internal library, educational events.
- Outstanding corporate parties, teambuildings.
Boosta is an international multi-product IT company that develops and promotes SEO tools and educational products to western markets. The company was founded in 2014. And today Boosta has released more than 10 products that are used by tens of thousands of people in Europe and Asia, Australia, North and South America. The company has gathered a team of 400+ like-minded specialists to make life easier for people all around the world. And we continue to grow. Moreover, Boosta actively supports startups and helps promising projects to develop. For this purpose the company opened an R&D department to implement external ideas, launch new products and invests in young teams. If you have been looking for an opportunity to bring your ideas to life, then our company is exactly the place where you should be.