VIP Manager
WHAT YOU’LL DO:
Manage a portfolio of VIP players and ensure compliance with internal service standards.
Achieve KPIs related to retention, engagement, LTV, and VIP player monetization.
Monitor player activity, identify behavioral changes, and proactively respond to potential risks.
Develop and implement personalized offers, including bonuses, cashback, and exclusive events.
Analyze players’ financial activity, including deposits, gaming behavior, and turnover.
Maintain structured communication via messengers, email, and chat.
Collaborate with Marketing, Product, and Analytics teams to optimize VIP processes.
WHAT WE EXPECT FROM YOU:
Strong understanding of player behavior, motivations, and risk indicators.
Experience with CRM systems, reporting tools, and data analysis.
Ability to work with high-roller clients while maintaining a professional approach.
Experience in developing personalized offers, loyalty mechanics, and retention strategies.
Strong communication skills and discipline in maintaining consistent and structured communication with VIP clients.
WHAT WE OFFER:
28 business days of paid off.
Flexible hours and the possibility to work remotely.
Medical insurance and mental health care.
Compensation for courses, trainings.
English classes and speaking clubs.
Internal library, educational events.
Outstanding corporate parties, teambuildings.
Boosta is an international multi-product IT company that develops and promotes SEO tools and educational products to western markets. The company was founded in 2014. And today Boosta has released more than 10 products that are used by tens of thousands of people in Europe and Asia, Australia, North and South America. The company has gathered a team of 400+ like-minded specialists to make life easier for people all around the world. And we continue to grow. Moreover, Boosta actively supports startups and helps promising projects to develop. For this purpose the company opened an R&D department to implement external ideas, launch new products and invests in young teams. If you have been looking for an opportunity to bring your ideas to life, then our company is exactly the place where you should be.
