Level 2 IT Support Engineer (NOC Engineer)

We are seeking a dedicated Level 2 IT Support Engineer (NOC) to join our team. This is a critical role within our technical ecosystem, responsible for maintaining the stability and performance of our production systems. If you are a proactive problem-solver who excels in high-stakes environments and takes end-to-end ownership of technical challenges, this is an excellent opportunity to grow your career within a sophisticated, mission-critical infrastructure team.

• Monitor all production systems with a high degree of vigilance, responding to alerts and maintaining a robust service environment.
• Manage incidents from detection through to resolution or workaround, ensuring seamless escalation to senior support levels when necessary.
• Provide essential incident management support following system deployments to ensure continued platform stability.
• Perform detailed log-level analysis and troubleshoot complex technical issues to identify and resolve root causes.
• Take end-to-end responsibility for technical issues, including reproduction in test environments and clear communication of resolutions to stakeholders.

• 2+ years of experience in IT support or NOC operations, with a strong foundation in logging and monitoring tools (e.g., ELK stack, Grafana, PagerDuty, or DataDog).
• Demonstrated ability to perform log-level analysis and navigate bug-tracking systems like JIRA.
• A self-motivated team player with the ambition to master new systems and procedures quickly in a fast-paced environment.
• Strong reporting and verbal/written communication skills, ensuring technical details are documented accurately.
• Experience with SQL or Jenkins is considered a significant asset.

• 24 working days of vacation per year
• 6 sick days without a doctor's note
• Medical insurance
• Birthdays, milestones and employee anniversaries celebrations
• Modern offices in great locations — with snacks and all the essentials
• Social Club with gym and more than 50 events per year
• Breakfasts and lunches in the office (partially on us)
• Language classes & tennis lessons (partially covered)