System Administrator

We're looking for a System Administrator to join our team in Lisbon, Portugal, and provide hands-on technical support to our employees! You’ll be responsible for troubleshooting hardware, software, and network issues, ensuring smooth day-to-day operations across our office.

• Provide first-line and second-line technical support for internal users via Jira Service Desk, in person, or through corporate messenger (Slack).
• Diagnose and resolve issues related to hardware, software, peripherals, network access, and operating systems (mostly MacOS).
• Configure and install laptops, desktop systems, printers, mobile devices, CCTV, ACS, meeting rooms, and other IT equipment.
• Maintain daily health of IT systems, including updates, patches, and performance checks.
• Document incidents, resolutions, and knowledge base articles for internal use (Confluence).
• Maintain inventory and lifecycle management of IT assets (Jira Assets).
• Manage and troubleshoot Local Area Networks (LAN), Wi-Fi networks, and VPN access (Paloalto).
• Assist with Onboarding and Offboarding (including providing IT-equipment, accesses, setting up systems, configure VPN, security software, etc).
• Set up workstations for new employees, including email and system access.
• Assist with audio/video and conferencing equipment, including meeting room and media classes setups.
• Ensure follow-up with users to confirm issue resolution and collect feedback.
• Contribute to the continuous improvement of support processes and user satisfaction.
• Collaborate with other IT teams for escalation and cross-functional troubleshooting when needed.

• Minimum 3 years of experience in a technical support or system administration role (required).
• Proficiency with macOS systems (required).
• Ability to diagnose and resolve basic technical issues independently (required).
• Strong knowledge of IT support tools and ticketing systems (e.g., Jira) (required).
• Excellent oral and written communication skills in English (required).
• Ability to manage multiple priorities in a fast-paced environment (required).
• Service-oriented mindset with a focus on user experience and reliability (required).
• Experience working in a service desk environment with SLA-based response times (nice-to-have).
• Familiarity with MDM systems for managing Apple devices (e.g., Jamf) (nice-to-have).
• Hands-on experience with MikroTik and Ubiquiti network devices (nice-to-have).
• Knowledge of CCTV and access control systems (nice-to-have).
• Experience supporting AV/meeting room equipment (Logitech, Crestron, etc.) (nice-to-have).
• Basic scripting (PowerShell, Bash) or automation skills for desktop provisioning (nice-to-have).
• Understanding of ITIL or similar IT service management frameworks (nice-to-have).

• Learning and development opportunities and interesting, challenging tasks.
• Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).
• Opportunity to develop language skills, with partial compensation for the cost of English and Portuguese language classes (for localization purposes).
• Partial compensation for tennis and padel lessons.
• Urban Sport membership benefit (the most diverse sports and wellness offering in Europe, with more than 50+ activities).
• Private medical coverage, including inpatient, outpatient, dental care, annual check-ups, and maternity support.
• Time for proper rest, with 24 non-business days per year and an additional 6 paid sick days.
• Transport compensation - 200 euros net per month.
• Competitive remuneration level with annual review.
• Teambuilding activities.