VIP Account Manager
We are currently looking for a motivated VIP Account Manager to join our Marketing team. This role is responsible for driving profitability for our online casino and sports platforms by fostering long-term relationships with VIP players. The VIP Account Manager will manage a portfolio of VIP accounts to boost loyalty and maximise their value, while also monitoring player activity and betting behaviour to ensure a positive customer experience. Collaboration with other team members is key to ensure seamless support through a shift-based, rotating schedule, and providing frontline support for VIP players.
- Driving profitability for our online casino and sports platforms by fostering long-term relationships with VIP players.
- Managing a portfolio of VIP accounts to boost loyalty and maximise their value.
- Monitoring player activity and betting behaviour to ensure a positive customer experience.
- Collaborating with other team members to ensure seamless support through a shift-based, rotating schedule.
- Providing frontline support for VIP players.
- Collaborating with marketing teams to develop and implement exclusive promotions.
- Liaising with Risk, Payments, and Legal teams to resolve customer issues promptly.
- Bachelor's or Master's degree in Business, Marketing, or related fields.
- Minimum of 2 years of sales or account management experience, preferably in the i-gaming industry.
- Demonstrated experience in driving commercial value through campaign strategies and bonus awards.
- Excellent verbal and written communication skills in English; familiarity with German language will be considered a plus.
- Strong proficiency in MS Office, particularly Excel.
- Outstanding interpersonal and problem-solving skills.
- Able to display a high degree of confidentiality and discretion.
- Competitive Salary
- Access to LinkedIn Learning programs as well as funding to educational programs of your choice
- Private Medical insurance & Access to a 24/7 Employee Assistance Program
- Monthly allowance for orders via the Wolt App & free drinks and snacks at the office
- Coverage of your public transportation expenses and gym membership
- Paid educational leave
- Hybrid working model
- Modern offices in the centre of Athens
- 360 feedback for Constant personal and professional development
- 6 Company Extra Days off!
A leading iGaming technology provider delivering flexible platform solutions and customized managed services built for fast launches and scalable growth across regulated markets. Built for ambitious iGaming brands worldwide with zero compromise. - iGaming Platform Solutions (all-in-one) - Managed Services (end-to-end support) Portfolio of Managed Services: Payments | Affiliates | CRM | KYC & Fraud | Customer Support |Casino & Sportsbook Management | VIP Support