Customer Experience Associate, Temporary

As a Customer Experience Associate, you'll be the frontline connection between our customers and our products. In this role, you'll answer questions, solve problems, and represent the voice of the customer across the company. You'll develop deep product knowledge and use that expertise to deliver fast, accurate, and thoughtful support that keeps our customers engaged and connected.

• Provide exceptional customer service by demonstrating product knowledge and resolving customer inquiries in a timely manner.
• Manage high-quality communications with our customers across several channels including phone, email, chat, and social media.
• Promote our brand through conflict resolution abilities and effective communication skills.
• Advocate for our players to help us grow the business.

• Bachelor's degree or equivalent work experience is preferred.
• Prior online customer support or relevant experience.
• Ability to effectively communicate with customers across phone, email, and chat.
• Ability to work weeknights and weekends due to varying shifts between the hours of 6:00 am - 12:00 am, which includes 5 days of work with 2 days off.
• Strong collaboration and communication skills.
• Proficiency with ServiceNow or other ticketing processor systems, as well as Microsoft Office product suite.
• All applicants must be at least 21 years of age due to state(s) licensing requirements.

• Health Benefits: comprehensive health benefits, including various medical plans, dental, and vision.
• Wellbeing Program: free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
• Parental Leave & Support: 14 weeks of 100% paid parental leave to all global team members and offer workplace lactation support. Partner with Care.com for care finder and backup childcare.
• Family Planning: benefits that support family planning, including adoption, surrogacy, fertility treatments, or other family planning.
• Flexible PTO: flexible PTO if you work in the United States.
• Pet Insurance: save on vet expenses for accidents, illnesses, and more.
• Gym Reimbursement: reimburse part of your gym membership once you enroll in a health insurance plan.
• Financial Planning: 401(k) matching to programs such as Origin Financial.
• Commuter Benefits: access to commuter benefits to help you save money on your daily commute.
• Tuition Reimbursement: Tuition Reimbursement Program for educational courses related to their positions or another position at DraftKings.