Player Development Executive, Michigan

As a Player Development Executive, you’ll play a key role in growing and strengthening our VIP player community. You’ll build meaningful relationships with high-value players, deliver exceptional service experiences, and drive customer engagement that contributes to revenue growth. Working cross-functionally with teams across the business, you’ll help shape and execute a best-in-class VIP experience while leveraging insights and data to maximise player loyalty and long-term value.

• Build and maintain strong relationships with VIP players by delivering personalised service and fostering long-term loyalty.
• Drive customer engagement, market share, and net revenue growth through proactive outreach and relationship-building strategies.
• Partner with internal teams to deliver a seamless, high-quality VIP experience across all customer interactions.
• Execute VIP policies and procedures, including responsible gaming standards and regulatory requirements.
• Analyse player activity and performance trends to identify opportunities that improve engagement, retention, and revenue.
• Proactively recommend solutions and enhancements that elevate the player experience and strengthen customer satisfaction.
• Manage escalated customer issues and collaborate with internal stakeholders to deliver timely and effective resolutions.

• A Bachelor’s Degree in Business, Marketing, Hospitality, Communications, or a related field, or at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry. (required)
• Experience building and maintaining strong customer relationships, ideally with high-value or VIP clients. (required)
• A passion for delivering exceptional customer experiences and solving complex challenges with a customer-first mindset. (required)
• Proven ability to identify opportunities, implement improvements, and contribute to operational efficiency. (required)
• Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies. (required)
• Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams. (required)
• Knowledge of revenue-driving strategies and experience balancing customer satisfaction with business objectives. (required)
• Ability to obtain and maintain all required State Gaming Licenses. (required)

• Health Benefits
• Wellbeing Program
• Parental Leave & Support
• Family Planning
• Flexible PTO
• Pet Insurance
• Gym Reimbursement
• Financial Planning
• Commuter Benefits
• Tuition Reimbursement