Risk and QA Innovation Specialist

As a Risk and QA Innovation Specialist on the Marketing QA team, you’ll play a critical role in helping our Marketing organization navigate complex legal and regulatory requirements with precision and confidence. You’ll sit at the intersection of Marketing, Legal, Compliance, and Operations, ensuring customer-facing assets and workflows align with evolving guidance while supporting audit readiness and regulatory response efforts. In this role, you’ll help strengthen and scale a best-in-class Quality Assurance function through thoughtful risk management, process improvement, and AI-forward innovation.

• Partner closely with Legal and Compliance teams to stay current on marketing guidance, regulatory requirements, and policy updates that impact campaign execution.
• Translate complex requirements into clear materials and enablement resources that help marketers and QA teams consistently adhere to established standards.
• Develop a deep understanding of the marketing asset QA and risk review workflow to identify opportunities to reduce risk, improve efficiency, and automate processes.
• Support the Marketing QA and Operations teams with audits, compliance reviews, and regulator requests by gathering documentation, validating records, and coordinating responses, while maintaining organized documentation and audit trails to improve consistency, transparency, and readiness.
• Track, monitor, and report on compliance-related KPIs and QA performance metrics to provide visibility to marketing leadership.
• Identify gaps, trends, and recurring issues across QA and compliance processes, recommending practical solutions to strengthen controls.
• Contribute to the evolution of QA workflows by exploring AI and automation opportunities that improve accuracy, scalability, and speed.

• 4+ years of professional experience in a heavily regulated industry such as gaming, financial services, healthcare, or a similarly compliance-driven environment.
• Strong understanding of how to operate effectively in complex regulatory environments, ideally with experience supporting legal, compliance, risk, or audit-related processes.
• Exceptional attention to detail and a highly analytical approach to identifying risk and solving operational problems, with a track record of identifying improvement opportunities and driving solutions with minimal oversight.
• Experience creating documentation, process guides, or training materials that translate policy into actionable workflows.
• Comfort supporting audits, regulatory inquiries, and ad hoc compliance requests with a high degree of accuracy and organization.
• Strong communication and cross-functional collaboration skills, with the ability to work effectively across Marketing, Legal, Compliance, and Operations teams.
• Interest in AI-enabled tools and an eagerness to apply emerging technologies to improve workflows, documentation, and reporting.

• Health Benefits: comprehensive health benefits, including various medical plans, dental, and vision.
• Wellbeing Program: free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
• Parental Leave & Support: 14 weeks of 100% paid parental leave to all global team members and offer workplace lactation support. Partner with Care.com for care finder and backup childcare.
• Family Planning: benefits that support family planning, including adoption, surrogacy, fertility treatments, or other family planning.
• Flexible PTO
• Pet Insurance
• Gym Reimbursement
• Financial Planning: 401(k) matching to programs such as Origin Financial.
• Commuter Benefits
• Tuition Reimbursement