VIP Host, National East

As a VIP Host, you’ll build and strengthen relationships with some of DraftKings’ most highly engaged Players, delivering personalised experiences that deepen loyalty and drive long-term engagement. You’ll serve as a trusted point of contact, using insights, market knowledge, and relationship-building expertise to understand player needs and create meaningful connections. Working at the intersection of customer experience, retention, and growth, you’ll help shape a world-class VIP program while contributing valuable feedback that enhances our products and player experience. This role offers the opportunity to make a direct impact on player satisfaction, advocacy, and business performance.

• Build authentic, trusted relationships with high-value Players to increase engagement, loyalty, and revenue.
• Manage all aspects of the player relationship through proactive outreach, personalised communications, and timely issue resolution.
• Maintain a deep understanding of industry trends, promotions, products, and platform enhancements to deliver relevant recommendations and experiences.
• Lead player reactivation initiatives by identifying opportunities to reconnect with inactive Players and increase participation.
• Gather and communicate player feedback to help improve products, services, and the overall player experience.
• Collaborate with cross-functional teams to address player needs and ensure a seamless experience across all touchpoints.
• Monitor player activity and engagement trends to identify opportunities for growth, retention, and relationship development.
• Execute all VIP program policies and procedures while maintaining compliance with responsible gaming standards and guidelines.

• A Bachelor’s Degree in a related field or equivalent professional experience (required).
• At least 3 years of experience in Sales, Account Management, Customer Success, Hospitality, or another customer-facing role (required).
• Strong relationship-building skills with the ability to earn trust and maintain long-term player partnerships (required).
• Excellent verbal and written communication skills, with a customer-first approach to every interaction (required).
• An analytical mindset with the ability to interpret data, identify trends, and make informed decisions quickly (required).
• Comfort working in a fast-paced, highly collaborative, and evolving environment (required).
• Strong organisational skills with the ability to manage multiple priorities while maintaining attention to detail (required).
• Flexibility to travel as needed and work evenings, weekends, and other non-traditional hours to support player needs (required).

• The US base salary range for this full-time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable.
• Comprehensive health benefits, including various medical plans, dental, and vision.
• Wellbeing Program with free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
• 14 weeks of 100% paid parental leave to all global team members and offer workplace lactation support.
• Partnership with Care.com, a care finder and backup childcare partner for our U.S. employees.
• Family planning benefits that support adoption, surrogacy, fertility treatments, or other family planning.
• Flexible PTO if you work in the United States.
• Pet insurance benefit to help save on vet expenses.
• Gym reimbursement for part of your gym membership once you enroll in a health insurance plan.
• Financial Planning resources including 401(k) matching to programs such as Origin Financial.
• Commuter benefits to help you save money on your daily commute.
• Tuition Reimbursement Program for educational courses related to their positions or another position at DraftKings.