VIP Services Representative
Description
As a VIP Services Representative, you’ll help deliver a premium experience to some of our most engaged players while supporting DraftKings’ industry-leading VIP strategy. You’ll build meaningful relationships with VIP customers, step in to manage accounts during periods of coverage support, and help create memorable experiences that strengthen long-term loyalty. In this role, you’ll balance relationship management, account analysis, and promotional strategy in a fast-paced environment where every interaction shapes the player experience. You’ll work closely with cross-functional teams to ensure our VIP players stay connected to the latest promotions, events, and experiences across DraftKings.
Responsibilities
- Build upon strong, authentic, and trusted player relationships while identifying opportunities to improve the customer experience.
- Assist and attend events where customers are present and help is needed.
- Exceed engagement and service level performance targets.
- Assist in reactivation efforts to re-engage inactive users.
- Effectively distribute an allotted promotional budget.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
Requirements
- At least 1 year of experience in a sales or account management role. (required)
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment. (required)
- Ability to analyze data and trends to make quick and confident decisions. (required)
- Willingness to travel and work nights and weekends. (required)
- Must be able to obtain and maintain required State Gaming License. (required)
Benefits
- Health Benefits: comprehensive health benefits, including various medical plans, dental, and vision.
- Wellbeing Program: free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
- Parental Leave & Support: 14 weeks of 100% paid parental leave to all global team members and offer workplace lactation support. Additionally, partner with Care.com, a care finder and backup childcare partner for our U.S. employees.
- Family Planning: offer a range of benefits that support family planning, including adoption, surrogacy, fertility treatments, or other family planning.
- Flexible PTO: flexible PTO if you work in the United States.
- Pet Insurance: save on vet expenses for accidents, illnesses, and more through our pet insurance benefit.
- Gym Reimbursement: reimburse part of your gym membership once you enroll in a health insurance plan.
- Financial Planning: 401(k) matching to programs such as Origin Financial.
- Commuter Benefits: access to commuter benefits to help you save money on your daily commute.
- Tuition Reimbursement: tuition reimbursement for educational courses related to their positions or another position at DraftKings.