Capacity Planning Analyst - (Back Office)
This is an office based role. As a Capacity Planning Analyst you will deliver accurate demand forecasts and capacity plans that enable Entain to meet customer demand efficiently across multiple markets and channels. This role focuses on producing high-quality planning outputs, maintaining forecasting models, and providing data-led insight to operational stakeholders. Working closely with the wider Planning & Performance team, and supporting strong working relations with the Operations, and Finance teams, the Analyst helps ensure service targets are met while supporting cost control and business growth.
- Produce short, medium, and long-term demand forecasts using historical data, trends, and seasonal patterns.
- Support the creation and maintenance of capacity and resource plans across defined teams or functions.
- Assist with planning for seasonal peaks, sporting calendars, promotions, and business initiatives.
- Track actual performance against forecast and capacity assumptions.
- Identify variances, risks, and emerging trends, escalating issues where appropriate.
- Produce regular MI, planning reports, and ad-hoc analysis for managers and senior stakeholders.
- Work closely with operational teams to validate forecast assumptions and understand demand drivers.
- Support regular planning and review meetings by preparing data, analysis, and commentary.
- Build effective working relationships with Customer Operations, and any other teams where required.
- Use NICE WFM workforce management to support forecasting and capacity planning outputs – developing expert user status within 12 months of being in position.
- Develop and maintain Excel-based models, dashboards, and scenario analysis tools under guidance.
- Prepare weekly capacity planning slides summarising forecast volumes, capacity position, and key risks.
- Contribute to continuous improvement initiatives to enhance forecast accuracy, planning processes, and reporting automation.
- 1–3 years' experience in an Analyst, Capacity Planning, Forecasting, Resource Planning, or Workforce Management role (required).
- Experience working with data to produce forecasts, plans, or operational insight in a fast-paced environment (required).
- Experience of workforce management tools such as NICE WFM (an advantage), Verint, Genesys Cloud, or Calabrio (required).
- Strong Excel skills including formulas, pivot tables, lookups, and basic modelling (required).
- Good analytical skills with strong attention to detail (required).
- Ability to clearly communicate data and insights to non-technical stakeholders (required).
- Experience producing reports or presentations (PowerPoint) for operational audiences (required).
- Safe home pickup and home drop.
- A regular bonus and great pension.
- 24 days annual leave.
- Extra paid leave, including wellbeing and development days.
- Life assurance and Income Protection.
- Private healthcare and wellbeing support.
- INR 3,000 per month Communication allowance.
- Up to INR 16,000 per year in Crèche expenses (children under 3).
Welcome to Entain. Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s. Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology. It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting and gaming. Really though, it’s the people that truly make us who we are. There’s over 30,000 of us around the world and counting, but we all play for the same team. We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together. If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives.