Capacity Planning Analyst - (Back Office)
The Capacity Planning Analyst delivers accurate demand forecasts and capacity plans that allow Entain to meet customer demand across multiple markets and channels. You will focus on producing high‑quality planning outputs, maintaining forecasting models, and providing data‑led insight to operational partners. Working with the wider Planning & Performance team, the Analyst supports working relations with the Operations and Finance teams. The Analyst helps ensure they meet service targets while supporting cost control and business growth.
- 1–3 years' experience in an Analyst, Capacity Planning, Resource Planning, or Workforce Management role (required)
- Experience working with data to produce forecasts, plans, or operational insight in a fast‑paced environment (required)
- Experience of workforce management tools such as NICE WFM (an advantage), Verint, Genesys Cloud, or Calabrio (preferred)
- Excel skills including formulas, pivot tables, lookups, and basic modelling (required)
- Good analytical skills with strong attention to detail (required)
- Ability to clearly communicate data and insights to non‑technical partners (required)
- Experience producing reports or presentations (PowerPoint) for operational audiences (required)
- Experience in contact centre, operations, gaming, betting, e‑commerce, or other high‑volume environments (preferred)
- Experience supporting planning across multiple teams, markets, or time zones (preferred)
- Safe home pickup and home drop (Hyderabad Office Only)
- Group Mediclaim policy
- Group Critical Illness policy
- Communication & Relocation allowance
- Annual Health check
- Recognition from leaders and colleagues can be turned into amazing prizes
- Join a winning team of experienced people
- Be a part of an inclusive and supporting community where everyone is celebrated for being themselves
Welcome to Entain. Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s. Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology. It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting and gaming. Really though, it’s the people that truly make us who we are. There’s over 30,000 of us around the world and counting, but we all play for the same team. We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together. If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives.