Customer Service Advisor (Maternity Cover)
You will join the Marketing team and be responsible for managing support requests received via email and chat from existing and potential online customers. You will also be responsible for managing service and/or outbound marketing calls, identifying issues and appropriate procedures for quick resolution of reports. You will interact with departments outside of Customer Service to resolve matters within the remit of other departments and report potential system bugs and general issues encountered by users according to current procedures.
- Managing support requests received via email and chat from existing and potential online customers
- Managing service and/or outbound marketing calls
- Identifying issues and appropriate procedures for quick resolution of reports
- Interacting with departments outside of Customer Service to resolve matters within the remit of other departments
- Reporting potential system bugs and general issues encountered by users according to current procedures
- Native Italian speaker (required)
- Excellent writing skills and excellent verbal communication skills (required)
- Excellent computer skills, Microsoft Office suite, and internet usage (required)
- Excellent interpersonal and customer-oriented skills (required)
- Excellent stress management and problem-solving skills (required)
- Excellent ability to manage and handle confidential information encountered (required)
- Propensity for teamwork (required)
- Previous experience in customer service is a preferred but not essential qualification (preferred)
- Good knowledge of English is a preferred but not essential qualification (preferred)
- Flexible working with a consolidated Smart Working model
- Our offices are always open: contact, company atmosphere, and discussion with your colleagues are our strength to always find the right inspiration
- Daily meal vouchers, both on-site days and when working remotely
- Subsidy for the purchase of public transport season tickets
- A continuously evolving Wellbeing programme
- Structured DE&I projects
Welcome to Entain. Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s. Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology. It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting and gaming. Really though, it’s the people that truly make us who we are. There’s over 30,000 of us around the world and counting, but we all play for the same team. We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together. If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives.