German Speaking Risk Associate
As a Risk Associate you will work in the Risk Management & Credit, Game Fairness and Security Team in the Transaction Services department. You will be reporting to one of our team leads and be responsible for the identification and prevention of fraud. Are you looking for an opportunity to add true value to a team?
- Liaise with players on account related issues, resolving problems and ensuring high levels of customer care;
- Analyse customer deposits and account categories, to prevent fraud, correct errors and resolve problems;
- Analyse records of Affiliate accounts, to ascertain whether there are any irregularities;
- Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care;
- Investigate financial irregularities on accounts;
- Work with colleagues in other departments to resolve account-related issues and prevent fraud;
- Help maintain quality control and customer care through analysis of player contact;
- Investigate risk issues relating to third party processors;
- Check gaming history.
- Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge (required)
- Fluent English and German at business level (required)
- Able to identify subtle fraud and abuse patterns (required)
- Excellent communication skills and ability to effectively deliver feedback (required)
- Able to perform well under tight deadlines within a dynamic environment (required)
- Very good command of Microsoft office tools (required)
- Strong logical reasoning skills with an analytical approach (required)
- Demonstrate decision-making and problem solving skills (required)
- A competitive salary
- A regular bonus
- Healthcare support
- A stake in our success through our ShareSave scheme
- Great development opportunities
- Wellbeing support
Welcome to Entain. Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s. Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology. It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting and gaming. Really though, it’s the people that truly make us who we are. There’s over 30,000 of us around the world and counting, but we all play for the same team. We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together. If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives.