P&T - EUS Support Engineer - India
Join our IT Support Team as an EUS Support Engineer, where you'll be pivotal in maintaining and supporting our IT workplace, including the Entain desktop and infrastructure. Reporting to the Head of EUS Support Services, you'll help deliver excellence in one of the world's leading online gaming and entertainment groups. Are you ready to be part of our journey delivering excellence and collaborating with one of the world's biggest online gaming and entertainment groups?
- Provide both site-specific and remote IT support, prioritizing VIP and business-critical requests.
- Manage desktop, laptop, and mobile device assets, including software license management and hardware procurement.
- Create and maintain procedural and troubleshooting documentation.
- Monitor and report on IT project progress and support global initiatives.
- Ensure IT infrastructure compliance with regulations and manage core systems like Active Directory, SCCM, and Telephony.
- Assist with the planning of new technologies and support local infrastructure teams as needed like AV, Network devices.
- Manage vendors for problem resolution and participate in a 24x7 on-call rota if required.
- Strong IT service support experience in a large corporate setting. (required)
- Excellent problem-solving, analytical, and communication skills. (required)
- At least 3 years of relevant support experience with expertise in Microsoft products, cloud services, and networking technologies. (required)
- Self-motivated and capable of handling high-pressure situations. (required)
- ITIL certification and experience with Lean methodologies. (preferred)
- ACTC or ACSP accreditation. (preferred)
- Safe home pickup and home drop
- Group Mediclaim policy
- Group Critical Illness policy
- Communication & Relocation allowance
- Annual Health check
Welcome to Entain. Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s. Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology. It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting and gaming. Really though, it’s the people that truly make us who we are. There’s over 30,000 of us around the world and counting, but we all play for the same team. We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together. If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives.