Account Manager
We are seeking a dynamic and client-focused Account Manager to join our team, supporting the Platform division. You will be the primary liaison between our clients and internal teams, ensuring seamless service delivery, identifying growth opportunities, and driving customer satisfaction.
- Build and maintain strong, long-term relationships with key clients.
- Act as the main point of contact for client communications and escalations.
- Understand client business goals and proactively identify upsell and cross-sell opportunities.
- Deliver product training and demos to clients, ensuring they maximise the value of our solutions.
- Collaborate with internal teams (Sales, Delivery, Product, Operations) to meet client expectations.
- Analyse client data to identify trends, optimise ROI, and recommend improvements.
- Coordinate and prioritise client requests for new features or services.
- Represent the company at industry events across Europe (occasional travel required).
- Stay updated with industry trends, product updates, and best practices.
- Help the delivery team collect, verify, and prioritise clients' technical and non-technical requirements for new product features.
- Ensure clients clearly understand the product development roadmap and upcoming releases.
- 2–3 years of experience in Account Management, preferably in SaaS, payments, or iGaming (required).
- Solid understanding of online business functions: payments, marketing, affiliates, customer service, and content (required).
- Familiarity with player account management, wallet systems, fraud prevention, and responsible gaming tools (nice-to-have).
- Strong communication and interpersonal skills in English (written and spoken) (required).
- Analytical mindset with the ability to interpret data and provide actionable insights (required).
- Proficiency in CRM tools and Microsoft Office Suite (required).
- Self-motivated, organised, and able to thrive in a fast-paced, collaborative environment (required).
- Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
- 3 sick leave days per year, no doctor's note required.
- Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
- Benefit from two Free Fridays each year, limited to one per quarter.
- 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
- 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.
- Office perks include parking, on-site massages, and frequent team-building activities in various locations.
- Daily catered lunch or monthly lunch allowance.
- Private Medical Subscription.
- Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
EveryMatrix delivers iGaming software, solutions, content and services for casino, sports betting, payments, and affiliate management to global Tier 1 operators as well as to newer brands. The platform is highly modular, scalable, and compliant, allowing operators to choose the optimal EveryMatrix solution and combine with third-party and in-house technology and capabilities. EveryMatrix empowers clients to unleash bold ideas and deliver outstanding player experiences in regulated markets. The company has more than 1,300 employees across 15 offices in 15 countries and serves 300+ customers worldwide, including the regulated US market. EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification.