Trainee Technical Support Engineer
The Trainee Technical Support Engineer role is an entry-level position focused on supporting the deployment and operational stability of iGaming software solutions. The successful candidate will work within the SlotMatrix team to monitor release activities, assist with technical troubleshooting, and ensure the integrity of integrations and configurations across various environments.
- Validate deployments and monitor release activities across different environments.
- Assist with CI/CD-related tasks and basic troubleshooting of deployment issues.
- Perform game and integration verification after releases.
- Analyze application logs and collect technical information for troubleshooting.
- Work with REST APIs, Postman, JSON payloads, and configuration files.
- Verify launch URLs, domains, and environment-specific configurations.
- Assist QA teams and operators with technical investigations and issue resolution.
- Collect and analyze HAR logs and browser network traces.
- Perform basic database checks using SQL queries.
- Escalate complex issues to developers or the TechOps Team Lead engineers when required.
- Participate in continuous improvement of operational processes and monitoring practices.
- Web & Network Basics (required).
- Knowledge of HTTP methods (required).
- API Testing & Data Structures (required).
- Web Troubleshooting & Browser Console(DevTools) (required).
- Environments & Deployment Process (required).
- Basic knowledge of MySQL (required).
- English B1/B2 (required).
- Analytical Thinking & Problem Solving (required).
- Multitasking & Fast Pace (required).
- Communication & Fast Learning (required).
- Attention to details (required).
- Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
- 3 sick leave days per year, no doctor's note required.
- 30 medical leave days with medical allowance.
- Hybrid work schedule is available after the first three months of employment with 80/20 office/home format until the end of 2026. Starting from 2027, the policy will transition to primarily office-based work, with up to 10 work-from-home days per year with manager approval.
- Benefit from two Free Fridays each year, limited to one per quarter.
- Daily catered lunch or monthly lunch allowance.
- Private Medical Subscription.
- Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
- Gym allowance.
- Corporate English lessons.
- Support for New Parents: 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
- 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.
- Our office perks include on-site massages and frequent team-building activities in various locations.
EveryMatrix delivers iGaming software, solutions, content and services for casino, sports betting, payments, and affiliate management to global Tier 1 operators as well as to newer brands. The platform is highly modular, scalable, and compliant, allowing operators to choose the optimal EveryMatrix solution and combine with third-party and in-house technology and capabilities. EveryMatrix empowers clients to unleash bold ideas and deliver outstanding player experiences in regulated markets. The company has more than 1,300 employees across 15 offices in 15 countries and serves 300+ customers worldwide, including the regulated US market. EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification.