Key Account Manager

This role is for a Key Account Manager within the online casino entertainment industry. The position involves working closely with internal teams and clients to optimise strategies, ensure targets are met, and manage client relationships. The Key Account Manager will represent the company's products, facilitate communication between departments and customers, and act as an escalation point for issue resolution.

• Working closely with internal stakeholders to optimise strategy and ensure KPI targets are met.
• Representing the entire range of the Company’s products.
• Distributing and presenting information to customers about upcoming game releases and opportunities.
• Liaising with in-house resources and operators to undertake promotional campaigns fulfillment.
• Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise.
• Establishing and maintaining effective key account relationships.
• Act as an intermediary between internal departments and customers.
• Acting as an escalation point for customers for any issues, and drive resolution action.
• Providing root-cause analysis, driving continuous improvement and execution of solutions.
• Proactively assessing, clarifying and validating customer needs on an ongoing basis.
• Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

• Previous experience within online B2B industry, ideally in online gaming industry. (required)
• Experience as Account Manager (3-5yrs). (required)
• Sound commercial awareness and knowledge of business development. (required)
• Demonstrate a clear knowledge of how to generate results in a complex commercial environment. (required)
• Experienced at effective client management. (required)
• Proven team management capabilities. (required)
• Be analytical with the ability to think strategically. (required)
• Have a genuine passion for sales, negotiation, decision-making, and problem-solving. (required)
• Educational background in a related field would be preferred. (preferred)
• Strong communication and written ability in English. (required)
• Portuguese language would be an asset. (nice-to-have)
• Proficiency with Microsoft Office Suite, such as Excel and PowerPoint. (required)
• Power BI would be an asset. (nice-to-have)
• Be presentable, willing to travel and work outside of normal office hours. (required)