Digital Operations Coordinator
We are looking for a Digital Operations Coordinator to join the Marketing Operations team to help bring FanDuel’s promotional strategy to life. This includes ensuring our customers are top of mind, have a positive experience and continue to choose FanDuel as their go-to Sportsbook and Casino. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
- Support the end-to-end promotion creation process for Casino and Sportsbook; including design, testing, setup, publishing, QA, fulfillment and merchandising in the app and web
- Monitor and audit our platform content to ensure team KPIs on timing and accuracy are met or exceeded
- Support daily management of the Sportsbook and Casino homepage priorities
- Contribute to improving the quality and efficiency of internal Marketing Operations processes and tooling to deliver promotions at scale and improve quality of life for team members
- Act as a key source of knowledge on the customer experience and provide feedback on strategic issues and opportunities across the business
- Collaborate closely with key partners in Marketing, Product, Customer Service, Commercial, and Risk & Trading to in order to deliver a world class customer experience
- Master internal tooling to evaluate risk and lead triage efforts to reduce cost of errors & improve customer satisfaction
- 1+ years of work or internship experience in a marketing environment (required)
- Bachelor degree in business or marketing (preferred)
- A highly organized, methodical planner, with extreme attention to detail (required)
- Quick learner with strong communication skills (required)
- A great colleague and team player - someone who is willing to roll up their sleeves to complete a task (required)
- Creative thinker and problem solver; for short and long term initiatives (required)
- Experience monitoring and tracking KPIs (required)
- Experience with image editing tools (required)
- Occasionally required to work flexible hours including weekends and/or evenings (required)
- Experience using CMS tools is a plus (nice-to-have)
- Extended medical, vision, and dental coverage
- Life insurance
- Disability insurance
- A retirement program with employer contributions
- Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
- 12 holidays and two (2) floating holidays
- Paid sick time in accordance with applicable Canadian law
FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the North America, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Stardust Casino and TVG. The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).