VIP Account Manager, Illinois
The VIP Account Manager role involves managing a portfolio of high-net-worth customers for FanDuel's online casino, sportsbook, Daily Fantasy Sports, and TVG platforms. The primary objective is to build strong relationships with these key clients to increase their loyalty and provide an exceptional, proactive service experience. This is a customer-facing position that requires a deep understanding of VIP service standards and a genuine passion for the online gaming industry.
- Manage a portfolio of FanDuel customers.
- Provide an enhanced proactive one-stop service to encourage loyalty.
- Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do.
- Collect and document customer profiles.
- Develop relationships and offer tailored rewards through regular correspondence.
- Meet pre-determined productivity, quality, and Service Level Agreement targets.
- Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback.
- Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business and compliance requirements.
- Meet and host VIPs at Hospitality events.
- Deliver against company responsible gaming protocols.
- Opportunity to mentor and develop VIP Hosts within the team.
- Minimum 2 years of experience in high end customer service field (preferred).
- Excellent verbal and written communication skills (required).
- Business to Customer Sales experience (preferred).
- Knowledge of online gaming industry (required).
- Passionate about providing top level service (required).
- Confident and people focused personality (required).
- Excellent analytical skills and experience with Excel (required).
- Strives to meet targets and deadlines (required).
- Excellent organizational and planning skills (required).
- Understanding of Marketing processes (preferred).
- Willing and able to work non-traditional business hours (required).
- Travel for this role is expected around 25% of the time (required).
- Medical, vision, and dental insurance.
- Life insurance.
- Disability insurance.
- 401(k) with up to a 5% match.
- Commuter benefits.
- Pet insurance.
- Mental health support.
- Fitness benefits.
- Fertility and family planning programs.
- Generous paid time off (PTO & sick leave).
- 14 paid company holidays.
- Annual bonus and long-term incentive opportunities.
FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the North America, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Stardust Casino and TVG. The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).