VIP Team Manager
FanDuel is looking for a VIP Manager to work across to look after our most important clients as well as oversee a small team of VIP account managers. As a VIP Team Manager, you will be directly managing a portfolio of loyal customers, looking to build strong relationships with our VIP customers, and provide an excellent all-round experience. In addition, you will have a small team of VIP Account Managers who you will be responsible for coaching to provide the same above experience to their own portfolios. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
- Manage and retain a portfolio of High Value Players.
- Provide an enhanced proactive one stop service to encourage loyalty.
- Keep responsible gaming and Compliance at the heart of all we do.
- Develop relationships and offer tailored rewards through regular correspondence.
- Work alongside other FanDuel departments to increase customer experience.
- Meet pre-determined productivity, quality, and Service Level Agreement targets.
- Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements.
- Meet and host VIPs at Hospitality events.
- Deliver against company responsible gaming protocols.
- Manage, mentor and develop a team of VIP Account Managers to provide the above.
- Minimum of 4 years of experience in high end customer service field (preferred)
- Experience managing a team (preferred)
- Excellent verbal and written communication skills (required)
- High level hospitality experience (preferred)
- Knowledge of online gaming industry (required)
- People management experience (preferred)
- Knowledge of sports and/or experience working within a heavily regulated industry (nice-to-have)
- Passionate about providing top level service (required)
- Confident and people focused personality (required)
- Excellent analytical skills and experience with Excel (required)
- Strives to meet targets and deadlines (required)
- Excellent organizational and planning skills (required)
- Understanding of Marketing processes (preferred)
- Willing and able to work non-traditional business hours (required)
- Extended medical, vision, and dental coverage
- Life insurance
- Disability insurance
- Retirement program with employer contributions
- Short-term or long-term incentive compensation, including cash bonuses and stock program participation
- 12 holidays and two floating holidays
- Paid sick time in accordance with applicable Canadian law
FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the North America, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Stardust Casino and TVG. The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).