Customer Relationship Manager - CRM
As a Customer Relationship manager - CRM, we need you to: Ensure NGR, GGR, turnover, deposit, number of actives, and other objectives and KPIs are met. Analyze customer interactions and data throughout the customer lifecycle to implement tailored campaign programs for customer retention, reactivation, cross-sell, and upsell. Handle software that facilitates these interactions, ensuring personal data is processed securely and in compliance with GDPR. Create public and segmented campaigns, provide briefs, report results, and ensure data processing aligns with privacy regulations. Research the market while adhering to data protection standards when handling personal information. Identify the requirements for effective market segmentation and build workflows to manage relationships through various channels (web, sliders, SMS, e-mail, etc.) while maintaining data privacy compliance. Monitor customer relationship strategies, recommend improvements, and ensure personal data handling complies with data protection laws. Resolve daily issues, including customer requests and incidents, ensuring secure handling of personal data. Understand and research customer behavior, share knowledge with the wider team, and take relevant actions to improve results while respecting data privacy principles. Work in compliance with the company's procedures and data protection policies, ensuring readiness for audits and regulatory inspections. Utilize GDPR-compliant tools for data processing and management, including Tableau, Tableau Algorithm Cube, Tableau Alert Cubes and Reports, Red Back Office, CBS360, JIRA, MS Products (OneDrive, Cloud, Outlook), Slack, ZOHO, and Intranet, ensuring secure handling of personal data at all stages.
- Ensure NGR, GGR, turnover, deposit, number of actives, and other objectives and KPIs are met.
- Analyze customer interactions and data throughout the customer lifecycle to implement tailored campaign programs for customer retention, reactivation, cross-sell, and upsell.
- Handle software that facilitates these interactions, ensuring personal data is processed securely and in compliance with GDPR.
- Create public and segmented campaigns, provide briefs, report results, and ensure data processing aligns with privacy regulations.
- Research the market while adhering to data protection standards when handling personal information.
- Identify the requirements for effective market segmentation and build workflows to manage relationships through various channels (web, sliders, SMS, e-mail, etc.) while maintaining data privacy compliance.
- Monitor customer relationship strategies, recommend improvements, and ensure personal data handling complies with data protection laws.
- Resolve daily issues, including customer requests and incidents, ensuring secure handling of personal data.
- Understand and research customer behavior, share knowledge with the wider team, and take relevant actions to improve results while respecting data privacy principles.
- Work in compliance with the company's procedures and data protection policies, ensuring readiness for audits and regulatory inspections.
- Utilize GDPR-compliant tools for data processing and management, including Tableau, Tableau Algorithm Cube, Tableau Alert Cubes and Reports, Red Back Office, CBS360, JIRA, MS Products (OneDrive, Cloud, Outlook), Slack, ZOHO, and Intranet, ensuring secure handling of personal data at all stages.
- Lead colleagues and self, through times of ambiguity (required)
- Critical thinking - establish root cause and champion and own change to improve delivery (required)
- Ability to work with MS Office programs, Tableau CBS360, DBeaver, Slack, Miro, Zoho, Jira and other tools (required)
- Great attention to details (required)
- 30 days annual leave as standard
- Excellent parental leave policy
- Flexible working opportunities
- Pension benefits
- Training and career progression opportunities
Flutter is the world’s leading online sports betting and gaming company, operating some of the most innovative, diverse and distinctive brands in the sector such as FanDuel, Sky Betting and Sky Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, Adjarabet, Sisal, Snai, Betnacional, Junglee Games and MaxBet. We have an unparalleled portfolio of world-class brands, global scale and challenger mindset, through which we excite and entertain our customers, in a safe and sustainable way. Using our collective power, the Flutter Edge, we aim to disrupt our sector, learning from the past to create a better future for our customers, colleagues and communities.