Customer Service Agent
You've set your sights on the Customer Service Agent vacancy in our Customer Service team, and we’re here to give you all the details you need to kick-start your winning journey! At Flutter International, our mission is clear: we want every interaction with our customers to exceed their expectations, with a proactive approach towards risk and responsibility. In one of our unique iGaming and sports betting customer service jobs, you’ll provide seamless support for our players. Combining understanding, protection and passion, you’ll create an unrivalled experience for every person that gets in touch.
- Handle customer inquiries via Digital Service Channels: inbound and outbound call center Chat, Email, Social Media
- Provide customers with the data regarding new and existing services/campaigns
- Register Customer problems and requests correctly and accurately
- Verify any kind of information related to subscribers
- Follow a high-security level of customer data confidentiality
- Follow company standards in customer service
- Proper knowledge of the Company's products/ services/promotions/standards.
- Fluency in Armenian (required).
- Good knowledge of Russian (required).
- English language skills (nice-to-have).
- Excellent Communication Skills (required).
- Multitasking skills (required).
- Stress tolerance (required).
- Adaptive to changes (required).
- Quick learner (required).
- Ability to work in all shifts (required).
- Salary: 160,000 AMD.
- Health insurance.
- Competitive salary.
- Performance-based bonus system.
- Professional development opportunities.
- An additional 10 days off.
- Hybrid working model.
- Your personal amigo to help you adapt.
- 30 days annual leave as standard.
- Excellent parental leave policy.
- Pension benefits.
Flutter is the world’s leading online sports betting and gaming company, operating some of the most innovative, diverse and distinctive brands in the sector such as FanDuel, Sky Betting and Sky Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, Adjarabet, Sisal, Snai, Betnacional, Junglee Games and MaxBet. We have an unparalleled portfolio of world-class brands, global scale and challenger mindset, through which we excite and entertain our customers, in a safe and sustainable way. Using our collective power, the Flutter Edge, we aim to disrupt our sector, learning from the past to create a better future for our customers, colleagues and communities.