CVM Specialist - Poker
We are looking for a CVM Poker Specialist to support the execution and optimisation of customer campaigns and lifecycle activities for PokerStars France, with a strong focus on driving poker player retention and revenue. You will play a key role in delivering effective CRM initiatives, improving customer engagement and lifetime value, and ensuring all campaigns contribute to commercial performance in the French poker market. Working closely with cross-functional teams, you will help optimise customer journeys and support growth in a fast-paced and regulated environment.
- Support the execution and optimisation of promotional campaigns across the French Poker market, ensuring alignment with commercial objectives.
- Contribute to customer segmentation and targeting strategies for poker players, using data to maximise engagement and lifetime value.
- Support campaign planning and execution across key customer touchpoints (CRM, onsite, promotions) tailored to the French poker audience.
- Monitor and analyse campaign performance, providing insights and recommendations to improve results across player lifecycle stages.
- Assist in managing campaign budgets and tracking performance against commercial targets.
- Implement key CVM activities including lifecycle campaigns, retention initiatives, reactivation programmes, and player communications for the French poker market.
- Collaborate closely with partners (Marketing, Product, Data, Compliance) to ensure smooth delivery, alignment, and full compliance with ANJ (Autorité Nationale des Jeux) requirements.
- Identify customer journey friction points within the poker player experience and contribute to improving engagement and campaign effectiveness.
- Support the monitoring of French market trends and competitor activity to inform campaign strategies.
- Support the setup and execution of CRM journeys and automated campaigns across poker player lifecycle stages.
- Contribute to the optimisation of poker promotional mechanics — tournament tickets, bonuses, rakeback, loyalty rewards — to improve conversion and retention among French poker players.
- Experience in CRM or Customer Value Management, ideally in digital, iGaming or poker environments (required).
- Hands-on experience in campaign execution and performance tracking (required).
- Good understanding of customer segmentation, targeting, and lifecycle management — ideally applied to poker or gaming audiences (required).
- Familiarity with CRM tools and campaign management platforms (e.g. Salesforce, Optimove, Braze or similar) (required).
- Understanding of poker-specific promotional mechanics (tournament tickets, bonuses, rakeback, loyalty schemes) and their impact on player retention and revenue (required).
- Analytical approach, with ability to interpret data and support actionable insights that drive player engagement (required).
- Strong attention to detail and ability to manage multiple campaigns and tasks simultaneously (required).
- Collaborative approach, with ability to work effectively across teams (required).
- Proactive mentality and willingness to learn and grow in a fast-paced environment (required).
- Experience in regulated markets is a plus — knowledge of ANJ (Autorité Nationale des Jeux) requirements is particularly valued (nice-to-have).
- Passion for poker and a good understanding of poker player behaviour and motivations is a strong plus (nice-to-have).
- Native French proficiency is required (required).
- Good English communication skills (required).
- Discretionary annual performance bonus.
- 30 days paid leave.
- Health and dental insurance for you, your partner and your children (if you all live at the same address).
- Personal life assurance and partial & permanent disability insurance.
- The option to join our company pension scheme.
- A personal interest allowance to let you learn something new or pursue a hobby.
- Competitive learning fund, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career.
- 26 weeks primary carer leave at 100% pay & 4 weeks secondary carer leave pay at 100% pay.
- Access to an on-site gym.
Flutter is the world’s leading online sports betting and gaming company, operating some of the most innovative, diverse and distinctive brands in the sector such as FanDuel, Sky Betting and Sky Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, Adjarabet, Sisal, Snai, Betnacional, Junglee Games and MaxBet. We have an unparalleled portfolio of world-class brands, global scale and challenger mindset, through which we excite and entertain our customers, in a safe and sustainable way. Using our collective power, the Flutter Edge, we aim to disrupt our sector, learning from the past to create a better future for our customers, colleagues and communities.