Senior Manager E-Commerce
As Senior Manager E-Commerce, you will be responsible for developing and executing strategy for the PokerStars Store that enhances the customer experience, maximises engagement, and drives revenue growth. You will work closely with cross-functional teams, including commercial and marketing teams, live events, and brand, to ensure that product and apparel offerings are aligned with business goals, customer needs, and market trends. You will lead a team focused on optimising the production, presentation, positioning, and sales performance of the store. This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices.
- Develop and implement data-driven merchandising strategies that support store objectives.
- Collaborate with marketing, design, and product teams to ensure cohesive promotional campaigns and customer journeys.
- Analyse customer behaviour, market trends, and product performance to identify opportunities for growth and improvement.
- Lead, mentor, and develop a high-performing merchandising team, fostering innovation and collaboration.
- Manage and optimise promotional schedules, seasonal campaigns, and product launches.
- Coordinate with third-party vendors to enhance product offerings and user experience.
- Stay informed on industry trends, competitor activity, and emerging best practices in online gambling merchandising.
- Track and report on key performance indicators (KPIs), providing insights and recommendations.
- Proven experience in merchandising or a related role within the e-commerce industry (required).
- Understanding of online gambling products and player behaviour (required).
- Strong analytical skills, with the ability to turn data into actionable merchandising insights (required).
- Solid knowledge of UX/UI best practices and how merchandising impacts customer experience and revenue (required).
- Excellent leadership and team management abilities, with a track record of driving performance and results (required).
- Strong communication and collaboration skills, capable of influencing stakeholders across the business (required).
- Passion for gaming and entertainment, with an understanding of market trends and regulatory considerations (required).
- Proficiency with merchandising and analytics tools (e.g., Google Analytics, Tableau, CMS platforms, etc.) (required).
- 30 days paid leave.
- Health and Dental Insurance for you, your partner and your children (if you all live at the same address).
- Personal life insurance and disability coverage.
- Wellbeing fund.
- A sports’ card membership valid across the country.
- Discounts as a compliment form us among different services.
- Monthly food vouchers.
- Free snacks, fruit and drinks in the office.
- Pension benefits.
- Flexible working opportunities.
Flutter is the world’s leading online sports betting and gaming company, operating some of the most innovative, diverse and distinctive brands in the sector such as FanDuel, Sky Betting and Sky Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, Adjarabet, Sisal, Snai, Betnacional, Junglee Games and MaxBet. We have an unparalleled portfolio of world-class brands, global scale and challenger mindset, through which we excite and entertain our customers, in a safe and sustainable way. Using our collective power, the Flutter Edge, we aim to disrupt our sector, learning from the past to create a better future for our customers, colleagues and communities.