Monitoring Analyst Level 2
Description
The Monitoring Analyst is responsible for conducting daily monitoring and investigation into suspicious game payouts and breaches of critical game play levels or regulations. This role contributes to safeguarding the business from a revenue protection perspective and contributing to ensuring regulatory and license conditions are adhered to.
Responsibilities
- Monitor the departmental queues on a regular basis throughout the working day ensuring management are aware of high severity cases for
- suspicious game and player level payout alerts across different game types
- wager-payout flow and odds verification across different progressive games
- operational game play volume and wager level across top, progressive and new games
- regulatory compliance with feature and wager restrictions
- game play in restricted markets
- Be familiar with the departmental systems/processes and their implementation to conduct investigations
- Review monitoring alerts in line with prescribed procedures
- Create and maintain accurate and concise records of all investigations undertaken including details on the rationale for any decisions made
- Participate in 24/7 eyes-on schedule aimed at monitoring of suspicious game play and payouts
- Contribute to the design and build of reports, dashboards, scorecards and presentations containing key metric data via aggregation of multiple data sources for compliance and executive reporting
## Compliance Audits
- Work closely with Compliance, External audit and relevant certification entities to provide evidence and further investigations in support of external Market (annual) and Operator (twice annually in June and December on rotational basis) RTP audits
- Extract evidence
- proving games in audit sample were monitored
- showcasing hierarchy and level of detail of monitoring
- elaborating on troubleshooting and further investigations conducted in response to monitoring conducted
- Conduct quantitative analysis on discrepancies identified, utilizing flat RTP tests, wager variance tests and further investigation to determine cause of discrepancies identified between certified and observed payout levels
## Ongoing improvement
- Identifying business improvement opportunities and efficiencies
- Develop a good understanding of the business though shadowing, requirements gathering, stakeholder engagement, research, etc.
- Contribute to the structured processes to analyse data and conduct investigations
## Stakeholder engagement & communication
- Communicate ideas and recommendations succinctly across the organisation incl. senior leadership
- Identify opportunities to improve ways of working with the business
- Engages with and presents to business stakeholders after and during alerts analysis
## Documentation & Training
- Create documentation to communicate solution implementation and help standardise and optimise monitoring processes
- Help create training resources and facilitate training on monitoring tools for internal users
- Collaborate effectively with other members of the monitoring team to ensure efficient delivery of projects including reports
Requirements
- Degree or above in Business Administration, Finance, Economics, Audit, Risk Management, Compliance , Statistics or relevant disciplines