Partnership Team Manager
This role is responsible for the generation of increased revenue across the company customer base. This includes maximising revenues from existing customers. The role also exists to continually review business development opportunities and manage customers in the most effective way possible. The position requires an excellent understanding of the e-gaming industry, relevant markets, competitors and customers. Effective customer management experience (ideally gained within the gaming industry) and excellent team management capabilities are prerequisites for the role.
- Lead a small team of Senior Partnership Managers / Partnership Managers to achieve and exceed revenue target delivery, sharing knowledge and developing operational plans to support and track these targets
- Accountable for team performance as well as delivering and exceeding personal targets
- Monitor target progress, evaluate gaps, put strategies in place to ensure deadlines are met and keep internal stakeholders updated
- Promotes and champions company values across all departments that the role interacts with
- Solid understanding of commercial implications when entering into, sometimes complex, negotiations and the ability to execute them without support
- Supports team with negotiations and ROI
- ROI positive, with a deep understanding of our customers businesses and industry as a whole
- Establishes operational objectives/plans and delegates to the team with overall management of day-to-day operations
- Define strategic levers at operator level, market and group level
- Support the team to identify and prioritise strategic levers
- Provide support to the Head of Commercials through management of assigned projects, team training, and ensuring team targets align with strategic direction
- Track and feedback on strategy progress to Head of Commercials
- Educate internal stakeholders on product development direction
- Maintain and build strong relationships with key contacts, including tier 1 customers and exec level contacts
- Develop relationships across operator functions such as marketing and product teams
- Hold strategic meetings with operators to review and update on project delivery
- Responsible for completing team performance reviews, providing support to the team and assisting with team development
- Strong critical thinking with the ability to formulate action plans to mitigate risk/issues (required)
- Demonstrate a clear knowledge of how to generate results in a complex commercial environment (required)
- Experience of upselling and revenue generation (required)
- Ability to manage and develop a target driven, high performing team (required)
- Ability to drive and deliver results in a fast paced environment (required)
- Strong negotiation skills (required)
- Excellent customer management skills (required)
- Ability to think strategically particularly with regards to problem solving / issue management (required)
Games Global is a business-to-business supplier of online casino games and content, headquartered in Douglas, Isle of Man. Established in 2021, it acquired Microgaming's iGaming portfolio and Quickfire distribution business in 2022, giving it one of the largest slot-game catalogues in the industry — thousands of titles distributed to hundreds of operators. The company aggregates content from its own studios and a network of independent developers, supplying regulated markets worldwide. It was founded by former IGT and Lottomatica executive Walter Bugno.