Senior Customer Success Manager - Media Latam

We're looking for an experienced Senior Customer Success Manager in LATAM on the Client Services team, who defines the ‘’farmer’’ mentality – someone who thrives on nurturing deep-rooted relationships and harvesting long-term value from a sophisticated book of business. In this role, you won’t just be managing accounts, you will be the lead architect of their growth. You’ll manage our highest-value clients, navigating the complexities of programmatic and multi-channel digital media to ensure their investment yields maximum returns. If you are a strategic thinker who sees a client objective and immediately starts mapping out a 12-month evolution plan, we want to talk to you. Primary focus is on transforming a top-tier book of business into a thriving ecosystem of growth. You will be responsible for retention, but more importantly, for the expansion and diversification of our footprint within each account. This is not a “maintenance” role. We are looking for a growth-oriented professional who views a stable account as a platform for innovation and expansion.

• Developing and executing on comprehensive plans that aren’t just static documents. You will evolve these plans regularly to align with shifting client KPIs and market trends
• Identify untapped opportunities within existing accounts. You’ll lead the charge on upsells and cross-sells by demonstrating how new channels or programmatic strategies solve specific business hurdles
• Act as a consultant on multi-channel strategies (Display, Video, Social, CTV, etc.). You must be able to speak the language of performance data and attribution
• Build “high and wide” relationships. You should feel equally comfortable presenting QBRs to CMOs while remaining a trusted partner to a mid-level stakeholder
• Proactively identify “at-risk” signals and deploy recovery strategies before they impact the bottom line.

• 4+ years in Customer Success or Account Management within the AdTech or Digital Media space (required)
• Proven Success in managing a customer portfolio and exceeding client expectations (required)
• Deep understanding of the programmatic landscape, including DSPs, SSPs and the nuances of multi-channel execution (required)
• You enjoy the process of building trust over time and find satisfaction in seeing a client’s spend and sophistication grow under your watch (required)
• You can look at a campaign dashboard and extract a narrative, not just a set of numbers (required)
• A willingness to pivot between high-level strategy and tactical execution at a moment’s notice (required)
• Previous experience managing RMG (Real Money Gaming) or iGaming clients is highly welcomed and will be a significant advantage (preferred)

• Competitive salary
• Range of benefits
• Commitment to supporting employee wellbeing
• Opportunities to grow your skills, experience and career