Middle Account Manager for Payments Team
Description
This role exists to transform newly signed and existing clients into high-performing, long-term partners. You’ll help us bridge the gap between technical capability and business success by owning the client relationship from a payments and operational perspective, ensuring every GR8_TECH integration delivers maximum ROI.
Responsibilities
- Develop existing and new accounts into mutually beneficial partnerships by aligning GR8_TECH products with their specific business goals.
- Analyze performance data and statistics to provide actionable insights that optimize client ROI.
- Execute regular customer satisfaction surveys to gauge health and identify areas for improvement.
- Lead the payments-focused onboarding process for newly signed clients, ensuring a smooth transition into our ecosystem.
- Partner with key functions—Product, Integrations, Analytics, and Support—to ensure technical setups are flawless and knowledge is shared cross-departmentally.
- Manage all commercial and operational issues promptly to prevent friction in service delivery.
- Present new product upgrades and functionality, ensuring clients understand and utilize our evolving roadmap.
- Translate client needs and pain points into structured feedback for our development teams to drive continuous platform improvement.
- Identify opportunities for upselling or cross-selling new features that solve emerging client challenges.
Requirements
- 2 years+ Experience in the iGaming industry within a customer-facing or account management role (required).
- Advanced MS Office Proficiency, particularly in Excel (for data analysis) and PowerPoint (for client presentations) (required).
- B2 English level with the ability to explain technical concepts to non-technical stakeholders (required).
- A "mid-level" autonomy mindset—capable of driving tasks solo while knowing exactly when to escalate to senior peers (required).
- A natural ability to prioritize competing tasks and apply critical thinking to operational "firefights" (required).
- Basic experience with CRM/BI tools and project management software (Jira, Confluence, or similar) (required).
- Basic technical understanding of web services and the software development life cycle (SDLC) (nice-to-have).
- Experience with Figma or Miro for collaborative planning and workflow visualization (nice-to-have).
- Prior experience specifically within iGaming payments or fintech (nice-to-have).
Benefits
- Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.